EXIN EXIN ITIL EX0-001 Questions & Answers

• Question 91:

  Identity and Rights are two major concepts involved in which one of the following processes?

  A. Access Management

  B. Facilities Management

  C. Event Management

  D. Demand Management

  Correct Answer: A

• Question 92:

  Which of the following is the BEST definition of a Risk?

  A. Something that won't happen

  B. Something that will happen

  C. Something that has happened

  D. Something that might happen

  Correct Answer: D

• Question 93:

  What are the publications that provide guidance specific to industry sectors and organization types known as?

  A. The Service Strategy and Service Transition books

  B. The ITIL Complementary Guidance

  C. The Service Support and Service Delivery books

  D. Pocket Guides

  Correct Answer: B

• Question 94:

  Which of the following are goals of Service Operation?

  1.

  To coordinate and carry out the activities and processes required to deliver and manage services at agreed levels to the business

  2.

  The successful release of services into the live environment

  A. 1 only

  B. 2 only

  C. Both of the above

  D. Neither of the above

  Correct Answer: A

• Question 95:

  Which statement about Service Level Agreements (SLAs) is CORRECT?

  A. They must contain legal wording because of their importance

  B. There should always be a separate SLA for each specific customer

  C. The wording must be clear and concise to allow no room for ambiguity

  D. Changes to the SLA can only be requested by the customer

  Correct Answer: C

• Question 96:

  Which of the following should be available to the Service Desk?

  1.

  Known Error Data

  2.

  Change Schedules

  3.

  Service Knowledge Management System

  4.

  The output from monitoring tools

  A. 1,2 and 3 only

  B. 1,2 and4 only

  C. 2,3 and 4 only

  D. All of the above

  Correct Answer: D

• Question 97:

  Which of these would fall outside the scope of a typical service change management process?

  A. A change to a contract with a supplier

  B. A firmware upgrade to a server that is only used for IT Service Continuity purposes

  C. An urgent need to replace a CPU to restore a service during an incident

  D. A change to a business process that depends on IT Services

  Correct Answer: D

• Question 98:

  There are four types of metrics that can be used to measure the capability and performance of processes. Which of the four metrics is missing from the list below?

  1.

  Progress

  2.

  Effectiveness

  3.

  Efficiency

  4.

  ?

  A. Cost

  B. Conformance

  C. Compliance

  D. Capacity

  Correct Answer: C

• Question 99:

  What is the objective of Access Management?

  A. To provide security staff for Data Centers and other buildings

  B. To manage access to computer rooms and other secure locations

  C. To manage access to the Service Desk

  D. To manage the right to use a service or group of services

  Correct Answer: D

• Question 100:

  Which of the following does the Availability Management process include?

  1.

  Ensuring services are able to meet availability targets

  2.

  Monitoring and reporting actual availability

  3.

  Improvement activities, to ensure that services continue to meet or exceed their availability goals

  A. 1 only

  B. All of the above

  C. 1 and 2 only

  D. 1 and 3 only

  Correct Answer: B