EXIN EXIN ITIL EX0-001 Questions & Answers

• Question 81:

  Which of the following is NOT an objective of the Operations Management function?

  A. Swift application of skills to diagnose any IT Operations failures that occur

  B. Regular scrutiny and improvements to achieve improved service at reduced costs

  C. First line Incident investigation and diagnosis logged by users

  D. Maintenance of status quo to achieve stability of day to day processes and activities

  Correct Answer: C

• Question 82:

  IT Service Continuity strategy should be based on:

  1) Design of the service technology 2) Business continuity strategy 3) Business Impact Analysis 4) Risk assessment

  A. 1, 2 and 4 only

  B. 1, 2 and 3 only

  C. 2, 3 and 4 only

  D. 1, 3 and 4 only

  Correct Answer: C

• Question 83:

  Which of the following activities are responsibilities of a Supplier Manager?

  1) Negotiating and agreeing Contracts 2) Updating the Supplier and Contract database 3) Planning for possible closure, renewal or extension of contracts 4) Managing relationships with internal suppliers

  A. 1, 2 and 3 only

  B. 1, 3 and 4 only

  C. 2, 3 and 4 only

  D. None of the above

  Correct Answer: A

• Question 84:

  When should tests for a new service be designed?

  A. At the same time as the service is designed

  B. After the service has been designed, before the service is handed over to Service Transition

  C. As part of Service Transition

  D. Before the service is designed

  Correct Answer: A

• Question 85:

  "Planning and managing the resources required to deploy a release into production" is a purpose of which part of the Service Lifecycle?

  A. Service Operation

  B. Service Strategy

  C. Service Transition

  D. Continual Service Improvement

  Correct Answer: C

• Question 86:

  Which of the following statements about the Service Portfolio and Service Catalogue is the MOST CORRECT?

  A. The Service Catalogue only has information about services that are live, or being prepared for deployment; the Service Portfolio only has information about services which are being considered for future development

  B. The Service Catalogue has information about all services; the Service Portfolio only has information about services which are being considered for future development

  C. The Service Portfolio has information about all services; the Service Catalogue only has information about services which are live, or being prepared for deployment

  D. Service Catalogue and Service Portfolio are different names for the same thing

  Correct Answer: C

• Question 87:

  A consultant has made two recommendations to you in a report:

  1.

  To include legal terminology in your Service Level Agreements (SLAs)

  2.

  It is not necessary to be able to measure all the targets in an SLA

  Which of the recommendations conform to Service Level Management good practice?

  A. 1 only

  B. 2 only

  C. Both of the above

  D. Neither of the above

  Correct Answer: D

• Question 88:

  Availability Management is responsible for availability of the:

  A. Services and Components

  B. Services and Business Processes

  C. Components and Business Processes

  D. Services, Components and Business Processes

  Correct Answer: A

• Question 89:

  Which part of the service lifecycle is responsible for coordinating and carrying out the activities and processes required to deliver and manage services at agreed levels to business users and customers?

  A. Continual Service Improvement

  B. Service Transition

  C. Service Design

  D. Service Operation

  Correct Answer: D

• Question 90:

  The consideration of business outcomes and value creation are principles of which part of the Service Lifecycle?

  A. Continual Service Improvement

  B. Service Strategy

  C. Service Design

  D. Service Transition

  Correct Answer: B