EXIN EXIN ITIL EX0-001 Questions & Answers

• Question 221:

  A Service design package (SDP) would normally be produced for which of the following?

  1.

  A new IT service

  2.

  A major change to an IT service

  3.

  An emergency change to an IT service

  4.

  An IT service retirement

  A. 2, 3 and 4 only

  B. 1, 2 and 4 only

  C. None of the above

  D. All of the above

  Correct Answer: B

• Question 222:

  Which of the following are benefits to the business of implementing service transition?

  1.

  Better reuse and sharing of assets across projects and resources

  2.

  Reduced cost to design new services

  3.

  Result in higher volume of successful changes

  A. 1 and 2 only

  B. 2 and 3 only

  C. 1 and 3 only

  D. None of the above

  Correct Answer: C

• Question 223:

  Which of the following processes are performed by the service desk?

  1.

  Capacity management

  2.

  Request fulfillment

  3.

  Demand management

  4.

  Incident management

  A. All of the above

  B. 3 and 4 only

  C. 2 and 4 only

  D. 2 only

  Correct Answer: C

• Question 224:

  Remediation planning is BEST described in which of the following ways?

  A. Planning how to recover the cost of a change

  B. Planning the steps required to be taken if a change is unsuccessful

  C. Planning how to compensate a user for a failed change

  D. Planning how to advise the change requestor of a failed change

  Correct Answer: B

• Question 225:

  Which statement BEST represents the guidance on incident logging?

  A. Incidents must only be logged if a resolution is not immediately available

  B. Only incidents reported to the service desk can be logged

  C. All incidents must be fully logged

  D. The service desk decide which incidents to log

  Correct Answer: C

• Question 226:

  Which of the following is NOT an objective of request fulfillment?

  A. To provide information to users about what services are available and how to request them

  B. To update the service catalogue with services that may be requested through the service desk

  C. To provide a channel for users to request and receive standard services

  D. To source and deliver the components of standard services that have been requested

  Correct Answer: B

• Question 227:

  Which process would you MOST expect to be involved in the management of underpinning contracts?

  A. Change management

  B. Service catalogue management

  C. Supplier management

  D. Release and deployment management

  Correct Answer: C

• Question 228:

  Which of the following are valid parts of the service portfolio?

  1.

  Service pipeline

  2.

  Service knowledge management system (SKMS)

  3.

  Service catalogue

  A. 1 and 2 only

  B. 3 only

  C. 1 and 3 only

  D. All of the above

  Correct Answer: C

• Question 229:

  Which process has the following objective, 'Produce service design packages (SDPs) based on service charters and change requests'?

  A. Service transition planning and support

  B. Design coordination

  C. Service level management

  D. Change management

  Correct Answer: B

• Question 230:

  Which of the following activities would be performed by a process manager?

  1.

  Monitoring and reporting on process performance

  2.

  Identifying improvement opportunities

  3.

  Appointing people to required roles

  A. All of the above

  B. 1 and 3 only

  C. 1 and 2 only

  D. 2 and 3 only

  Correct Answer: A