EXIN EXIN ITIL EX0-001 Questions & Answers

• Question 231:

  Which role is accountable for the operational management of a process?

  A. Process practitioner

  B. Process manager

  C. Service manager

  D. Change manager

  Correct Answer: B

• Question 232:

  Which of the following statements is CORRECT for every process?

  1.

  It delivers its primary results to a customer or stakeholder

  2.

  It defines activities that are executed by a single function

  A. Both of the above

  B. 1 only

  C. Neither of the above

  D. 2 only

  Correct Answer: B

• Question 233:

  Which of the following should be done when closing an incident?

  1.

  Check the incident categorization and correct it if necessary

  2.

  Check that the user is satisfied with the outcome

  A. 1 only

  B. Both of the above

  C. 2 only

  D. Neither of the above

  Correct Answer: B

• Question 234:

  Which of the following identifies the purpose of service transition planning and support?

  A. Provide overall planning for service transitions and co-ordinate the resources they require

  B. Ensure that all service transitions are properly authorized

  C. Provide the resources to allow all infrastructure elements of a service transition to be recorded and tracked

  D. To define testing scripts to ensure service transitions are unlikely to ever fail

  Correct Answer: A

• Question 235:

  Which process would maintain policies, standards and models for service transition activities and processes?

  A. Change management

  B. Capacity management

  C. Service transition planning and support

  D. Release management

  Correct Answer: C

• Question 236:

  Which of the following identifies the purpose of design coordination?

  A. Provide a single point of control for all activities and processes within the service design stage of the lifecycle

  B. Ensuring all service designs have availability designed into them

  C. Designing of all the links between every service design process and all other processes in the service lifecycle

  D. Control of all supplier relationships from design right through to the production environment

  Correct Answer: A

• Question 237:

  Which of the following is the BEST description of a service-based service level agreement (SLA)?

  A. The SLA covers one service, for all the customers of that service

  B. The SLA covers an individual customer group for all services they use

  C. An SLA that covers all customers for all services

  D. An SLA for a service with no customers

  Correct Answer: A

• Question 238:

  Which of the following is NOT a source of best practice?

  A. Standards

  B. Technology

  C. Academic research

  D. Internal experience

  Correct Answer: B

• Question 239:

  What is a service delivered between two business units in the same organization known as?

  A. Strategic service

  B. Delivered service

  C. Internal service

  D. External service

  Correct Answer: C

• Question 240:

  What is the act of transforming resources and capabilities into valuable service better known as?

  A. Service management

  B. Incident management

  C. Resource management

  D. Service support

  Correct Answer: A