EXIN EXIN ITIL EX0-001 Questions & Answers

• Question 61:

  Which of the following BEST describes a Change Authority?

  A. The Change Advisory Board

  B. A person that provides formal authorisation for a particular type of change.

  C. A role, person or a group of people that provides formal authorisation for a particular type of change.

  D. The Change Manager who provides formal authorisation for each change

  Correct Answer: C

• Question 62:

  Ensuring that the confidentiality, integrity and availability of the services are maintained to the levels agreed on the Service Level Agreement (SLA) is the responsibility of which role?

  A. The Service Level Manager

  B. The Configuration Manager

  C. The Change Manager

  D. The Information Security Manager

  Correct Answer: D

• Question 63:

  Which stage of the Service Lifecycle is MOST concerned with defining policies and objectives?

  A. Service Design

  B. Service Transition

  C. Service Strategy

  D. Service Operation

  Correct Answer: C

• Question 64:

  Identify the input to the Problem Management process.

  A. Request for Change

  B. Problem Resolution

  C. Incident Records

  D. New Known Errors

  Correct Answer: C

• Question 65:

  Which of the following provides resources to resolve operational and support issues during Release and Deployment?

  A. Early Life Support

  B. Service Test Manager

  C. Evaluation

  D. Release Packaging and Build Manager

  Correct Answer: A

• Question 66:

  Service Design emphasizes the importance of the 'Four Ps'. Which of the following is a correct list of these 'Four Ps'?

  A. People, Products, Partners, Profit

  B. People, Process, Products, Partners

  C. Potential, Preparation, Performance, Profit

  D. People, Potential, Products, Performance

  Correct Answer: B

• Question 67:

  Defining the processes needed to operate a new service is part of:

  A. Service Design: Design the processes

  B. Service Strategy: Develop the offerings

  C. Service Transition: Plan and prepare for deployment

  D. Service Operation: IT Operations Management

  Correct Answer: A

• Question 68:

  What is most likely to cause a loss of faith in the Service Level Management process?

  A. Measurements that match the customer's perception of the service

  B. Clear, concise, unambiguous wording in the Service Level Agreements(SLAs)

  C. Inclusion of items in the SLA that cannot be effectively measured

  D. Involving customers in drafting Service Level Requirements

  Correct Answer: C

• Question 69:

  As a strategic tool for assessing the value of IT services, Financial Management applies to which of the following service provider types? 1) An internal service provider embedded within a business unit 2) An internal service provider that provides shared IT services 3) An external service provider

  A. All of the above

  B. 1 and 2 only

  C. 1 and 3 only

  D. 2 and 3 only

  Correct Answer: A

• Question 70:

  What type of improvement should be achieved by using the Deming Cycle?

  A. Rapid, one-off improvement

  B. Return on investment within 12 months

  C. Quick wins

  D. Steady, ongoing improvement

  Correct Answer: D