EXIN EXIN Certifications EX0-101 Questions & Answers

• Question 51:

  Which of the following availability management activities is/are considered to be proactive as opposed to reactive?

  1.

  Monitoring system availability

  2.

  Designing availability into a proposed solution

  A. None of the above

  B. Both of the above

  C. 1 only

  D. 2 only

  Correct Answer: D

• Question 52:

  Which of the following would be examined by a major problem review?

  1.

  Things that were done correctly

  2.

  Things that were done incorrectly

  3.

  How to prevent recurrence

  4.

  What could be done better in the future

  A. 1 only

  B. 2 and 3 only f

  C. 1, 2 and 4 only D. All of the above

  Correct Answer: D

• Question 53:

  Which one of the following would NOT involve event management?

  A. Intrusion detection

  B. Recording and monitoring environmental conditions in the data centre

  C. Recording service desk staff absence

  D. Monitoring the status of configuration items

  Correct Answer: C

• Question 54:

  The design of IT services requires the effective and efficient use of "the four Ps". What are these four Ps?

  A. People, process, partners, performance

  B. Performance, process, products, plans

  C. People, process, products, partners

  D. People, products, plans, partners

  Correct Answer: C

• Question 55:

  Which one of the following statements about incident reporting and logging is CORRECT?

  A. Incidents can only be reported by users

  B. Incidents can be reported by anyone who detects a disruption or potential disruption to normal service

  C. All calls to the service desk must be logged as incidents

  D. Incidents reported by technical staff must also be logged as problems

  Correct Answer: B

• Question 56:

  Which areas of service management can benefit from automation?

  1.

  Design and modeling

  2.

  Reporting

  3.

  Pattern recognition and analysis

  4.

  Detection and monitoring

  A. 1, 2 and 3 only

  B. 1, 3 and 4 only

  C. 2, 3 and 4 only

  D. All of the above

  Correct Answer: D

• Question 57:

  Which process is involved in monitoring an IT service and detecting when the performance drops below acceptable limits?

  A. Service asset and configuration management

  B. Event management

  C. Service catalogue management

  D. Problem management

  Correct Answer: B

• Question 58:

  Which one of the following do major incidents require?

  A. Separate procedures

  B. Less urgency

  C. Longer timescales

  D. Less documentation

  Correct Answer: A

• Question 59:

  Consider the following list:

  1.

  Change authority

  2.

  Change manager

  3.

  Change advisory board (CAB)

  Which one of the following is the BEST description of the items above?

  A. Job descriptions

  B. Functions

  C. Teams

  D. Roles, people or groups

  Correct Answer: D

• Question 60:

  Which one of the following contains information that is passed to service transition to enable the implementation of a new service?

  A. A service option

  B. A service transition package (STP)

  C. A service design package (SDP)

  D. A service charter

  Correct Answer: C