EXIN EXIN Certifications EX0-117 Questions & Answers

• Question 151:

  Which one of the following is NOT a valid purpose or objective of problem management?

  A. To prevent problems and resultant incidents

  B. To manage problems throughout their lifecycle

  C. To restore service to a user

  D. To eliminate recurring incidents

  Correct Answer: C

• Question 152:

  Which process is responsible for low risk, frequently occurring, low cost changes?

  A. Demand management

  B. Incident management

  C. Release and deployment management

  D. Request fulfillment

  Correct Answer: D

• Question 153:

  Which function or process would provide staff to monitor events in an operations bridge?

  A. Technical management

  B. IT operations management

  C. Request fulfillment

  D. Applications management

  Correct Answer: B

• Question 154:

  Which of the following activities are performed by a service desk?

  1.

  Logging details of incidents and service requests

  2.

  Providing first-line investigation and diagnosis

  3.

  Restoring service

  4.

  Implementing all standard changes

  A. All of the above

  B. 1, 2 and 3 only

  C. 2 and 4 only

  D. 3 and 4 only

  Correct Answer: B

• Question 155:

  Which of the following is NOT a valid objective of problem management?

  A. To prevent problems and their resultant Incidents

  B. To manage problems throughout their lifecycle

  C. To restore service to a user

  D. To eliminate recurring incidents

  Correct Answer: C

• Question 156:

  Which one of the following is an objective of service catalogue management?

  A. Negotiating and agreeing service level agreement

  B. Negotiating and agreeing operational level agreements

  C. Ensuring that the service catalogue is made available to those approved to access it

  D. Only ensuring that adequate technical resources are available

  Correct Answer: C

• Question 157:

  Which of the following statements BEST describes the aims of release and deployment management?

  A. To build, test and deliver the capability to provide the services specified by service design

  B. To ensure that each release package specified by service design consists of a set of related assets and service components

  C. To ensure that all changes can be tracked, tested and verified if appropriate

  D. To record and manage deviations, risks and issues related to the new or changed service

  Correct Answer: A

• Question 158:

  Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?

  A. Implementing service and process improvements

  B. Reviewing measurements and metrics

  C. Creating a baseline

  D. Defining measurable targets

  Correct Answer: D

• Question 159:

  Which one of the following can help determine the level of impact of a problem?

  A. Definitive media library (DML)

  B. Configuration management system (CMS)

  C. Statement of requirements (SOR)

  D. Standard operating procedures (SOP)

  Correct Answer: B

• Question 160:

  The effective management of risk requires specific types of action. Which of the following pairs of actions would be BEST to manage risk?

  A. Training in risk management for all staff and identification of risks

  B. Identification of risk, analysis and management of the exposure to risk

  C. Control of exposure to risk and investment of capital

  D. Training of all staff and investment of capital

  Correct Answer: B