EXIN EXIN Certifications EX0-117 Questions & Answers

• Question 221:

  Which one of the following is NOT part of the service design stage of the service lifecycle?

  A. Designing and maintaining all necessary service transition packages

  B. Producing quality, secure and resilient designs for new or improved services

  C. Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced

  D. Measuring the effectiveness and efficiency of service design and the supporting processes

  Correct Answer: A

• Question 222:

  What is the result of carrying out an activity, following a process or delivering an IT service known as?

  A. Outcome

  B. Incident

  C. Change

  D. Problem

  Correct Answer: A

• Question 223:

  Which of the following options is a hierarchy that is used in knowledge management?

  A. Wisdom - Information - Data - Knowledge

  B. Data - Information - Knowledge - Wisdom

  C. Knowledge - Wisdom - Information - Data

  D. Information - Data - Knowledge - Wisdom

  Correct Answer: B

• Question 224:

  At which stage of the service lifecycle should the processes necessary to operate a new service be defined?

  A. Service design: Design the processes

  B. Service strategy: Develop the offerings

  C. Service transition: Plan and prepare for deployment

  D. Service operation: IT operations management

  Correct Answer: A

• Question 225:

  Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?

  A. Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented

  B. Public frameworks are always cheaper to adopt

  C. Public frameworks are prescriptive and tell you exactly what to do

  D. Proprietary knowledge has been tested in a wide range of environments

  Correct Answer: A

• Question 226:

  Which of the following is an objective of business relationship management?

  A. To identify patterns of business activity

  B. To ensure high levels of customer satisfaction

  C. To secure funding to manage the provision of services

  D. To ensure strategic plans for IT services exist

  Correct Answer: B

• Question 227:

  The design of IT services requires the effective and efficient use of "the four Ps". What are these four Ps?

  A. People, process, partners, performance

  B. Performance, process, products, plans

  C. People, process, products, partners

  D. People, products, plans, partners

  Correct Answer: C

• Question 228:

  Which of the following BEST describes service strategies value to the business?

  A. Allows higher volumes of successful change

  B. Reduction in unplanned costs through optimized handling of service outages

  C. Reduction in the duration and frequency of service outages

  D. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful

  Correct Answer: D

• Question 229:

  Which two processes will contribute MOST to enabling effective problem detection?

  A. Incident and financial management

  B. Change and release and deployment management

  C. Incident and event management

  D. Knowledge and service level management

  Correct Answer: C

• Question 230:

  Which of the following would be used to communicate a high level description of a major change that involved significant cost and risk to the organization?

  A. Change proposal

  B. Change policy

  C. Service request

  D. Risk register

  Correct Answer: A