EXIN EXIN Certifications EX0-117 Questions & Answers

• Question 191:

  The experiences, ideas, insights and values of individuals are examples of which level of understanding within knowledge management?

  A. Data

  B. Information

  C. Knowledge

  D. Governance

  Correct Answer: C

• Question 192:

  Which one of the following contains information that is passed to service transition to enable the implementation of a new service?

  A. A service option

  B. A service transition package (STP)

  C. A service design package (SDP)

  D. A service charter

  Correct Answer: C

• Question 193:

  Which process is responsible for the availability, confidentiality and integrity of data?

  A. Service catalogue management

  B. Service asset and configuration management

  C. Change management

  D. Information security management

  Correct Answer: D

• Question 194:

  Availability management is directly responsible for the availability of which of the following?

  A. IT services and components

  B. IT services and business processes

  C. Components and business processes

  D. IT services, components and business processes

  Correct Answer: A

• Question 195:

  What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?

  A. Configuration baseline

  B. Project baseline

  C. Change baseline

  D. Asset baseline

  Correct Answer: A

• Question 196:

  Which of the following BEST describes the purpose of access management?

  A. To provide a channel for users to request and receive standard services

  B. Provides the rights for users to be able to use a service or group of services

  C. To prevent problems and resulting Incidents from happening

  D. To detect security events and make sense of them

  Correct Answer: B

• Question 197:

  Which of the following are reasons why ITIL is successful?

  1.

  ITIL is vendor neutral

  2.

  It does not prescribe actions

  3.

  ITIL represents best practice

  A. All of the above

  B. 1 and 3 only

  C. 1 and 2 only

  D. 2 and 3 only

  Correct Answer: A

• Question 198:

  Which one of the following includes four stages called Plan, Do, Check and Act?

  A. The Deming Cycle

  B. The continual service improvement approach

  C. The seven-step improvement process

  D. The service lifecycle

  Correct Answer: A

• Question 199:

  The consideration of value creation is a principle of which stage of the service lifecycle?

  A. Continual service improvement

  B. Service strategy

  C. Service design

  D. Service transition

  Correct Answer: B

• Question 200:

  Which process is responsible for dealing with complaints, comments, and general enquiries from users?

  A. Service level management

  B. Service portfolio management

  C. Request fulfilment

  D. Demand management

  Correct Answer: C