EXIN EXIN Certifications EX0-117 Questions & Answers

• Question 41:

  Which of the following activities would be performed by a process manager?

  1.

  Monitoring and reporting on process performance

  2.

  Identifying improvement opportunities

  3.

  Appointing people to required roles

  A. All of the above

  B. 1 and 3 only

  C. 1 and 2 only

  D. 2 and 3 only

  Correct Answer: A

• Question 42:

  Which role is accountable for the operational management of a process?

  A. Process practitioner

  B. Process manager

  C. Service manager

  D. Change manager

  Correct Answer: B

• Question 43:

  Which of the following statements is CORRECT for every process?

  1.

  It delivers its primary results to a customer or stakeholder

  2.

  It defines activities that are executed by a single function

  A. Both of the above

  B. 1 only

  C. Neither of the above

  D. 2 only

  Correct Answer: B

• Question 44:

  Which of the following should be done when closing an incident?

  1.

  Check the incident categorization and correct it if necessary

  2.

  Check that the user is satisfied with the outcome

  A. 1 only

  B. Both of the above

  C. 2 only

  D. Neither of the above

  Correct Answer: B

• Question 45:

  Which of the following is NOT an objective of request fulfillment?

  A. To provide information to users about what services are available and how to request them

  B. To update the service catalogue with services that may be requested through the service desk

  C. To provide a channel for users to request and receive standard services

  D. To source and deliver the components of standard services that have been requested

  Correct Answer: B

• Question 46:

  Which of the following identifies the purpose of service transition planning and support?

  A. Provide overall planning for service transitions and co-ordinate the resources they require

  B. Ensure that all service transitions are properly authorized

  C. Provide the resources to allow all infrastructure elements of a service transition to be recorded and tracked

  D. To define testing scripts to ensure service transitions are unlikely to ever fail

  Correct Answer: A

• Question 47:

  Which process would maintain policies, standards and models for service transition activities and processes?

  A. Change management

  B. Capacity management

  C. Service transition planning and support

  D. Release management

  Correct Answer: C

• Question 48:

  Which of the following identifies the purpose of design coordination?

  A. Provide a single point of control for all activities and processes within the service design stage of the lifecycle

  B. Ensuring all service designs have availability designed into them

  C. Designing of all the links between every service design process and all other processes in the service lifecycle

  D. Control of all supplier relationships from design right through to the production environment

  Correct Answer: A

• Question 49:

  Which process has the following objective, 'Produce service design packages (SDPs) based on service charters and change requests'?

  A. Service transition planning and support

  B. Design coordination

  C. Service level management

  D. Change management

  Correct Answer: B

• Question 50:

  Which of the following is NOT a source of best practice?

  A. Standards

  B. Technology

  C. Academic research

  D. Internal experience

  Correct Answer: B