IIA IIA Certifications IIA-CCSA Questions & Answers

• Question 141:

  Performance results can be measured in terms of:

  A. Quality, time, performance

  B. Quality, quantity, time

  C. Data, quantity, time

  D. Quality, quantity, resources

  Correct Answer: B

• Question 142:

  To articulate performance objectives and provide a means of evaluating whether the objectives have been achieved, this is the goal of:

  A. Performance plan

  B. Performance resources

  C. Performance outcomes

  D. Performance management

  Correct Answer: A

• Question 143:

  The characteristics or values that will be used to measure outputs, outcomes or service levels from the activities of each operating unit, function, program or activity defines:

  A. Performance plan

  B. Performance objectives

  C. Performance indicators

  D. Performance management

  Correct Answer: C

• Question 144:

  Information related to either the elements outside the organization's control or to elements that the organization can control at least to some extent is called:

  A. Performance

  B. Organizational

  C. Explanatory

  D. None of the above

  Correct Answer: C

• Question 145:

  To make sure the objectives of all individuals, groups, units, programs, teams, offices and department within the organization are congruent with the overall objectives of the organization, this is the goal of:

  A. Performance integrity

  B. Performance measures

  C. Performance outcomes

  D. Performance management

  Correct Answer: D

• Question 146:

  Outcome measures are:

  A. only quantitative and measure results associated with only products delivered by an organization.

  B. both quantitative and qualitative and measure both results associated with products and services delivered by an organization.

  C. only qualitative and measure results associated with only services delivered by an organization.

  D. none of the above

  Correct Answer: B

• Question 147:

  The measures are generally quantitative in that they measure the quantities of products or services delivered by an organization are referred to as:

  A. Output measures

  B. Extensive measures

  C. Experimental measures

  D. Operational measures

  Correct Answer: A

• Question 148:

  What provide means for evaluating the use of inputs to achieve outputs?

  A. Input/Output measures

  B. Non-Financial measures

  C. Quantifiable measures

  D. Operational measures

  Correct Answer: D

• Question 149:

  Which of the following is NOT the internal factor that could affect the objective setting?

  A. Changes in production quotas

  B. Resource or budgetary changes

  C. Economic shifts

  D. Additional or loss of large contracts or customers

  Correct Answer: C

• Question 150:

  Description, action steps, time frames, delineated responsibilities are all factors of Objective statements.

  A. True

  B. False

  Correct Answer: A