IIA IIA Certifications IIA-CIA-PART3 Questions & Answers

• Question 471:

  Time consumption is a disadvantage when managers address conflict by:

  A. Smoothing.

  B. Forcing.

  C. Problem-solving.

  D. None of the answers are correct

  Correct Answer: C

  Problem-solving is a way managers address conflicts, but it requires a large amount of time to resolve.

• Question 472:

  Which of the following are conflict triggers?

  A. Deadlines.

  B. Policies, procedures, rules, or other standards viewed by employees as unfair.

  C. Not meeting expectations.

  D. All of the answers are correct.

  Correct Answer: D

  Deadlines are conflict triggers because time pressures may induce better performance (constructive) or anger and frustration (destructive). Polices, procedures, rules, or other standards viewed by employees as unfair are conflict triggers and should be changed to avoid competitive conflict if very unpopular. Not meeting expectations is a conflict trigger, but the problem can be avoided through clarifying in advance the expectations employees have about their jobs.

• Question 473:

  Which of the following conflict triggers is best resolved by reorganization?

  A. Scarcity of people, funds, or other resources.

  B. Badly defined job descriptions.

  C. Failure of communication.

  D. Deadlines.

  Correct Answer: B

  If badly designed job descriptions occur, then the best resolution is reorganization.

• Question 474:

  Which of the following conflict resolution techniques has the goal of maintaining harmonious relationships by placing another's needs and concerns first?

  A. Accommodation.

  B. Compromise.

  C. Collaboration.

  D. Avoidance.

  Correct Answer: A

  The goal of accommodation is maintaining harmonious relationships by placing an emphasis on another's needs and concerns.

• Question 475:

  Conflict maybe:

  I. Cooperative

  II.

  Competitive

  A.

  I only.

  B.

  II only.

  C.

  Both l and ll.

  D.

  Neither I nor II

  Correct Answer: C

  Conflict may be either cooperative or competitive. Cooperative conflict is constructive and competitive conflict is destructive.

• Question 476:

  Auditor 1 and Auditor 2 are working on similar projects. After looking at Auditor 2's work, Auditor 1 informs Auditor 2 that Auditor 2's project contains many errors and is not acceptable. Auditor 1 discusses with Auditor 2 ways to improve to prevent the errors from happening again. Auditor 2 acknowledges the mistakes and vows to work harder. Auditor 2 listens to Auditor's 1 suggestions, corrects the errors on the current project, and returns a highquality project. This is an example of:

  A. Cooperative conflict.

  B. Competitive conflict.

  C. Destructive conflict.

  D. None of the answers are correct.

  Correct Answer: A

  Auditor 1's conflict with Auditor 2 is productive because dialogue between the two workers is productive. The workers share the same goals for a high-quality project.

• Question 477:

  After performing an assessment of time worth, the manager of a corporation determined that the net benefit to the organization for performing a particular task is less than the manager's hourly worth to the organization.Which of the following statements is most true in relation to this situation?

  A. The manager should delegate this task to an assistant whose time is less costly.

  B. The manager should continue performing the task because there is no way to change this outcome.

  C. If the manager receives a salary raise, the gap between the net benefit and the manager's hourly worth will decrease.

  D. The manager should work more hours so that the manager's hourly worth increases.

  Correct Answer: A

  A manager should calculate how much money (s)he costs the organization each year, including salary, office space, equipment, etc. After adding to that amount the annual expected profit to be generated by the manager, the total should be divided by the annual hours expected to be worked. The result is the manager's hourly worth to the organization. If the net benefit to the organization of the manager's performing a task is less than his/her hourly worth, it should be delegated to an assistant whose time is less costly.

• Question 478:

  The technique that calls for the manager to concentrate on tasks that are most closely related to the manager's strengths is:

  A. Keeping an activity log for about a week.

  B. Creating a prioritized to-do list.

  C. Prioritizing work.

  D. Developing an action plan.

  Correct Answer: C

  The are several common techniques that managers use for effective time management. One of those techniques is prioritizing work. There are three methods that can be employed to prioritize work. The first one is for the manager to concentrate on the things that (s)he enjoys. The second is for the manager to concentrate on tasks most closely related to his/her strengths. The third method is for the manager to determine how (s)he is being evaluated and to prioritize tasks accordingly.

• Question 479:

  Which of the following are common techniques for effective time management?

  I. Finding out how much time is worth

  II. Developing an action plan

  III.

  Learning to say "No"

  A.

  I only.

  B.

  I and II only.

  C.

  II and Ill only.

  D.

  I, II, and Ill.

  Correct Answer:

  For effective time management, there are several techniques that a manager can use. By finding out how

  much his/her time is worth, a manager can assess whether there is a net benefit or a net loss to the

  organization when the manager performs a particular duty.

  Developing an action plan can help manage time because it allows an individual to focus on a single goal.

  By learning to say "No," managers can avoid performing tasks that are not part of the daily plan, which can

  be crippling to proper time management.

• Question 480:

  All of the following are skills that managers must focus on when attempting to manage time properly except:

  A. The ability to focus on results.

  B. Striving to stay busy.

  C. Concentrating time and energy on tasks with the highest payoffs.

  D. The ability to plan, delegate, organize, direct, and control.

  Correct Answer: B

  To function effectively, managers must learn to manage time properly. The key principle is to focus on results rather than on staying busy. Time management is actually self- management. The skills needed to manage others are the same skills needed to manage oneself. Time management requires self-discipline and control until it becomes an everyday habit.