IIA IIA Certifications IIA-CIA-PART4 Questions & Answers

• Question 121:

  Nonverbal communication is a powerful but little-understood form of communication in organizations. All of the following represent forms of nonverbal communication except:

  A. The tone of voice a person selects.

  B. The positioning of furniture in a person's office.

  C. Prolonged eye contact.

  D. A facsimile message from a business associate.

  Correct Answer: D

  Nonverbal communication consists of the nuances that accompany a verbal communication. For instance, the tone of a speaker's voice may communicate something totally different from the words being spoken. Similarly, body language facial expressions, gestures,posture, and appearance) is a nonverbal communicator. Even the positioning or nature of furniture in an office may communicate something to a listener. A fax message, however is a verbal communication to the extent that it contains words.

• Question 122:

  Communication is most likely to be effective when:

  A. The sender carefully considers the receiver's needs.

  B. Sender and receiver concentrate only on verbal messages.

  C. It changes the receiver's attitude.

  D. The receiver monitors the sender's behavior.

  Correct Answer: A

  The needs, abilities, and skills of the receiver must be taken into account by the sender. The sender must fit the message to what the receiver can effectively receive or the message will be useless.

• Question 123:

  Which of the following devices translates the intended message into the sender's chosen communication form?

  A. Transmitter.

  B. Encoder.

  C. Channels.

  D. Decoder.

  Correct Answer: B

  The encoder is a device used to translate the sender's message into an appropriate form of communication. This communication form is selected by the sender of the message. The device may be verbal, written, or nonverbal, such as facial

  expressions or voice inflections.

  Computers are often used as encoders.

• Question 124:

  The marketing manager of a corporation wrote an interdepartmental memorandum to the budget manager concerning corrections to the sales forecast for the coming year. What is this an example of?

  A. Downward communication.

  B. Upward communication.

  C. Informal communication.

  D. Horizontal communication.

  Correct Answer: D

  An interdepartmental memorandum, as described, is a horizontal communication in that no superior-subordinate relationship is involved.

• Question 125:

  Communication must occur in various directions within an organization. The kind of communication that is the slowest is:

  A. Upward.

  B. Downward.

  C. Horizontal.

  D. Diagonal.

  Correct Answer: A

  The directions of communication are upward, downward, horizontal, and diagonal. Upward communication is from a subordinate to a superior morale surveys, grievance procedures, interviews, conferences). It is usually slower and must overcome more barriers than other directions of communication. Moreover, subordinates may be hesitant to communicate with superiors when interpersonal problems arise.

• Question 126:

  Because communication is vital to effective management, managers spend most of their time communicating. Consequently, managers

  A. Who are good communicators will be effective.

  B. Mostly engage in oral communication.

  C. Devote most of their time to formal, written communication.

  D. Are essentially senders of messages.

  Correct Answer: B

  Because communication is the process of conveying meaning or understanding from one person to another, managers must spend most of their time communicating with subordinates, peers, and superiors. More of this communication is oral and informal than written and formal. Managers communicate lower-level results and problems upward, and coordinating information horizontally. Infrequently, communication may also be among peers or across organizational channels.

• Question 127:

  Communication is the process by which meaning is conveyed between people. According tocommunications theory:

  A. The process has three elements:sender, medium, receiver.

  B. One-directional communication is usually most effective.

  C. Communication is the message actually received, not what is transmitted.

  D. Informal communications are usually to be avoided because of their inaccuracy.

  Correct Answer: C

  The communication process has five elements:the sender, the symbols in which the message is encoded, the medium through which the message flows, the receiver, and feedback. Because the effectiveness of communication can be known only by its impact on the receiver and the perceived change in the receiver's behavior, the received message is what is communicated. The sent message may be garbled in encoding, in transmission, or in the receiver's decoding.

• Question 128:

  Job instructions, official memos, and procedures manuals are examples of which type of organizational communication?

  A. Upward.

  B. Downward.

  C. Lateral.

  D. Diagonal.

  Correct Answer: B

  Downward communication from superior to subordinate) is vertical communication consisting of orders, instructions, notices, memos, bulletins, newsletters, handbooks, loudspeakers, and the chain of command. It also includes job instructions and procedures manuals.

• Question 129:

  An advisable strategy for a participant in a meeting of the internal auditing staff is to:

  A. Read the agenda and supporting materials for the meeting during the early part of the meeting to prepare for later discussion.

  B. Present strong opinions on one side of a proposal right away.

  C. Present views as trial balloons that can be researched later.

  D. Consider the opinions and information needs of other participants before speaking.

  Correct Answer: D

  Analyzing the audience assists a speaker to gather the right information for the meeting. Moreover, understanding the other participants' opinions and needs enables the speaker to express his/her ideas in the way best calculated to be persuasive.

• Question 130:

  Effective communication is most likely to take place when the:

  A. Sender and receiver share similar frames of reference.

  B. Message is stated in general rather than specific terms.

  C. Message is delivered as quickly as possible.

  D. Sender ignores any underlying assumptions.

  Correct Answer: A

  Effective communication is likely to have the least amount of distortion when the sender and the receiver share similar frames of reference. If both sender and receiver understand thesymbols used to communicate and the underlying assumptions concerning the problem, the message will be easier to write, to send, and to understand.