IIA IIA Certifications IIA-CIA-PART4 Questions & Answers

• Question 241:

  The STEP model is consistent with which organizational philosophy?

  A. Self-managed teams.

  B. Open-book management.

  C. Impression management.

  D. Group development.

  Correct Answer: B

  Open-book management involves sharing important financial information with trained and empowered employees. The first step is to share S) the financial information with the employees. Next, management must teach T) the employees how to understand the information and use it to the benefit of the organization. Then, management empowers E) the employees to act on the information given. Finally, the employees are paid P) for their accomplishments.

• Question 242:

  Which of the following statements regarding virtual teams is false?

  A. Virtual teams may be able to work faster than a traditional team.

  B. In-person interaction and team-building exercises are unnecessary.

  C. Roles and objectives must be clearly communicated.

  D. Team leaders should meet members in person before the members are chosen for participation in the group.

  Correct Answer: B

  In-person and team-building exercises are often necessary to create the cohesion and trust for a group to operate effectively. If there are no team-building exercises, the team may fracture and become ineffective at achieving its objective.

• Question 243:

  Which of the following is not an appropriate approach to team building?

  A. Ensuring a balance of complementary team roles.

  B. Choosing members who need to improve skills.

  C. Developing clear and shared values.

  D. Selecting team members based on how the members are likely to relate to each other.

  Correct Answer: B

  A team is most likely to be effective when it is fully empowered. Empowerment follows from properly training and equipping team members, and providing them with all necessary information. A team will not be effective if its members lack the needed skills.

• Question 244:

  Which of the following factors is critical for the success of participative management?

  A. Trust.

  B. Control.

  C. Information.

  D. Influence.

  Correct Answer: A

  Trust is the key factor in any participative management approach. Management should take action to build trust as soon as groups are formed. If there is a lack of trust, then success is unlikely because both the team and management will act in their own self- interest and not the interest of the organization.

• Question 245:

  Which of the following actions can management take to build trust with groups?

  A. Disclose information, emotions, and opinions.

  B. Engaging in timely and accurate communication.

  C. Showing respect to the group.

  D. All of the answers are correct.

  Correct Answer: D

  The three factors that show that management desires to build a trusting relationship between the group and management.

• Question 246:

  The sharing of important financial information with employees based upon a foundation of trust and commitment to training is known as

  A. Self-managed teams.

  B. Open-book management.

  C. Quality circles.

  D. Impression management.

  Correct Answer: B

  Open-book management involves sharing important financial information with trained and empowered employees. This approach is founded on trusting employees, commitment to their training, and waiting patiently for results.

• Question 247:

  Which of the following is key to any plan to empower teams?

  A. Give structure to team members.

  B. Monitor progress and offer timely feedback on performance.

  C. Reduce authority of the team when mistakes are made.

  D. Avoid tension and conflict within the team.

  Correct Answer: B

  Members of a team are empowered when they are properly trained and equipped, have the relevant information they need, are fully involved in decision making, and receive fair compensation for their work. Monitoring and feedback are keys to maintaining empowerment because they are necessary to team effectiveness. Team effectiveness is reflected in achievement of objectives, innovation, adaptability, commitment, and favorable evaluations by senior management.

• Question 248:

  Which of the following is false with regard to quality circles and self-managed teams?

  A. Managerial acceptance by tradition-oriented managers.

  B. Self-managed teams are assigned by management, and quality circle teams are voluntary.

  C. Self-managed teams and quality circles often have better cohesion among members.

  D. Self-managed teams and quality circles are often able to help the organization operate more efficiently and effectively.

  Correct Answer: A

  Managerial acceptance is the primary obstacle to adoption of self-managed teams.Tradition orientedmanagers often perceive the loss of authority to a self-managed team as a threat to their status.

• Question 249:

  Which of the following is not one of the advantages of self-managed teams?

  A. Motivation is improved because decision making is decentralized.

  B. Improved processes of production if the teams are supported properly.

  C. Managerial acceptance by tradition-oriented managers.

  D. Improved communication because all members understand the team's activities better.

  Correct Answer: C

  Managerial resistance is often the primary obstacle of self-managed teams. Organizational change is difficult and tradition-oriented managers tend to regard self-managed teams as a threat to their status.

• Question 250:

  The organizational culture may encourage politics by creating unreasonable obstacles to group and individual advancement. Which type of political tactic involves taking credit for another person's work?

  A. Loyalty cliques.

  B. Destructive competition.

  C. Empire building.

  D. Posturing.

  Correct Answer: D

  Posturing is an attempt to make a good impression, for example, by taking credit for others' work or seeking to stay one jump ahead of a rival.