During a training session, the trainer is assisting students with a lab. The trainer approaches a student and becomes aware that the student's hygiene is affecting other members in the group. Which of the following is the BEST course of action for the trainer to take?
A. Unless mentioned by another student, avoid the topic.
B. On a break acquire an air freshener.
C. Interrupt the lab to ask the members of the group if they want to be reassigned.
D. Have the class go on a break and discuss the issue with the student.
Which of the following environments would be BEST for a working adult learner who wishes to learn more about technology?
A. Self-paced virtual course
B. An instructor-led classroom environment
C. Synchronous virtual course
D. A demonstration-based environment
The MOST effective way to encourage a learner is to:
A. use non-verbal communication.
B. provide a course overview.
C. ask direct questions.
D. provide positive feedback.
A trainer receives unfavorable evaluations for a mandatory class held on a Saturday. Which of the following should the trainer do?
A. Read all comments on the evaluations and take corrective measures
B. Dismiss the evaluations because students did not want to attend the session
C. Discuss modifications of the content with the course developer
D. Report to management on the behavior of the students
Which of the following would be the BEST solution for determining the emotions of a virtual class?
A. Request students to not use all capital letters in assignments
B. Never perform tasks that would upset the class
C. Request students to use emoticons within assignments
D. Elaborate on the emotion perceived in emails
A trainer needs to work with conflicting departments in a single classroom environment. Which of the following is the BEST way to engage the learners? (Select TWO).
A. Assigned seating
B. Instructor-led feature/benefit discussions
C. Fill-in-the-blank
D. Use closed questions
E. Game show using buzzer devices
Which of the following would a trainer do if a student explained that they needed to have their phone because their child was ill and they might have to answer a phone call?
A. Keep the phone in front so that it can be answered if it rings.
B. Tell the student phones are not allowed in class and ask them to leave immediately.
C. Have the student put their phone on vibrate and leave the class to answer it.
D. Inform the students that since one person needs their phone they can all have them in class.
Which of the following is the BEST way to get learners engaged and to garner responses during a lecture?
A. Ask for a show of hands.
B. Ask a participant to come up to the head of the class to speak.
C. Pick a random participant to address the question.
D. Wait for responses.
When administering an open book quiz on vocabulary words, a student brings each question to the instructor for clarification. This need for constant feedback is a:
A. way to get the correct answers before the other students.
B. method of confirming the intelligence of the instructor.
C. distraction so other students in the class can cheat.
D. sign that the student has not fully grasped the information.
An instructor wants the class to examine a concept more deeply. Which of the following question types should the instructor use?
A. Probing
B. Direct
C. Open
D. Closed
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