Salesforce Salesforce Certifications ADVANCED-ADMINISTRATOR Questions & Answers

• Question 771:

  An administrator is Informed that an employeehas Just resigned and needs all access removed Immediately. This user is the owner of 4,000 records and the sole recipient or 57 email alerts. Management will need at least a month to find a replacement. The email administrator has already revoked their email access.

  What action should be taken to ensure the user's access is immediately revoked?

  A. Go into the user record and uncheck the Lightning User checkbox.

  B. Go into the user record and freeze the user.

  C. Go into the user record and set the loginhours to None'.

  D. Go into the user record and delete the user,

  Correct Answer: B

• Question 772:

  Dream house Realty has created a customobject to track its Open Houses with a master- detail relationship up to a custom object for Properties. Agents need to quickly calculate the number of Open House records in a status or Pending so they can see the value from the Property record.

  What feature should the administrator implement?

  A. Lightning Component

  B. Formula Fields

  C. Roll-Up Summary

  D. visualforce Page

  Correct Answer: C

• Question 773:

  Ursa Major Solar (UMS) receives hundred of cases every week from both consumers and retail partners. UMS wants to ensure it's meeting all service-level agreements to maintain high levels of customer satisfaction.

  What shouldthe administrator do to help meet this goal?

  A. Set up and configure Entitlement Process to design timelines and track issue resolution.

  B. Configure the Milestones object on Service Contracts to sequential milestones for common case issues.

  C. Design a Net Promoter Score survey using Surveys that is automatically sent when a case is closed.

  D. Expose the Service Contracts object in the Service Console for an agent to view when working a case.

  Correct Answer: A

• Question 774:

  Ursa Major Solar allows accounts toapply for loans to purchase solar panrts. Financial information will be stored in a custom object. Only finance team members should see the related financial information about the account. What kind of field should the administrator create in the custom object?

  A. Lookup Relationship

  B. External Relationship

  C. Hierarchical Relationship

  D. Master-Detail Reiatic

  Correct Answer: D

• Question 775:

  At Cloud Kicks, the distributor account informationis sensitive information. The administrator needs to make sure this information is unavailable to testers in the full sandbox. What should the administrator recommend?

  A. Refresh the sandbox.

  B. Assign the users a new permission set.

  C. Use the data masking tool.

  D. Delete the sensitive information.

  Correct Answer: C

• Question 776:

  AW Computing has a 4-hour SLA in its support guarantee. The company recently received feed that customers art reporting long wait times before an agent responds to a new case after it has been submitted. How should an administrator ensure cases are properly prioritized?

  A. Auto-Response Rules

  B. Escalation Rules

  C. Assignment Rules

  D. Workflow Rules

  Correct Answer: C

• Question 777:

  A sales user is assigned to a permission set group that gives them Modify all access to accounts. An administrator assigns the same userto a muting permission set that mutes Deletes access on Account. What level of access will the sales user have on the Account object?

  A. Read-only

  B. Modify All

  C. Read, Create, and Edit

  D. No Access

  Correct Answer: C

• Question 778:

  AW Computing sells a variety of software programs for Its customers to choose from. Management wants to ensurethat the customer automatically receives phone support when they purchase photo editing. software.

  How should an administrator meet these retirements?

  A. Add an entitlement template to the product for phone support.

  B. Include a milestone to the product with a term of 365 days for phone support.

  C. Configure a flow to create a milestone co the asset upon purchase.

  D. Create a flow to attach an entitlement to the asset upon purchase.

  Correct Answer: A

• Question 779:

  Cloud Kicks needs to automate several updates to lead records and update unrelated records. Select changes should happen every time a record is created or updated, Put other changes should only happen when the record is updated.

  Which two options should the administrator use to automate these updates?

  Choose 2 answers

  A. Use a Decision element with the "Only if the record that triggered the flow to run is updated to meet the condition requirements" option.

  B. Create a Process Builder that runs when a record is changed.

  C. Create a flow that runs when a record is created or updated.

  D. Use "formula evaluates to true" workflow rule with the ISCHANCEO function to make changes when the record Is updated.

  Correct Answer: AC

• Question 780:

  Northern Trail Outfitters (NTO) is expending into the U.K. While most of NTO's product are the same as in the US. Pricing will vary from productdue to shipping and raw material cost differences.

  What should the administrator configure for a smooth rollout to the U.K.?

  A. Configure a U.K Opportunity record type.

  B. Write a flow the translates the currency from dollars to euros using a custom Exchange Rate field.

  C. Add a new U.K Order Form that has the euro symbol instead of the dollar symbol.

  D. Create a new Price Book for the U.K product pricing.

  Correct Answer: D