Salesforce Salesforce Certifications ADX-271 Questions & Answers

• Question 181:

  Your team has drafted and published Knowledge Articles for the Customer Community but they are not visible to external users. What is one reason why this may be the case?

  A. Knowledge Articles for Communities is not enabled

  B. View Knowledge Articles has not been checked on the Community Profile

  C. Knowledge Articles for Customers is not enabled

  D. Customer sharing has not been checked on the Knowledge Article

  E. The Articles are being viewed on unsupported mobile devices

  Correct Answer: D

• Question 182:

  ACME Enterprises wish to establish two Customer Communities one for their VIP Customers and another for all Customers. ACME enterprises do not require different functionality from each Community but rather wish to increase the level of personal interactions from staff in the VIP community. How should the Administrator at ACME Enterprises configure access to the Community?

  A. Sharing Rules

  B. Permission Sets

  C. Public Groups

  D. Profiles

  E. Chatter Groups

  Correct Answer: B

• Question 183:

  Universal Containers wish to set up an easy to configure and maintain App Launcher with Single Sign On Capabilities. Which Salesforce Community template would you recommended to best achieve this?

  A. Aloha

  B. Napili

  C. Kokua

  D. Koa

  E. None of the above

  Correct Answer: A

• Question 184:

  When allowing external users to Create and Edit reports, what important step must your complete first?

  A. Enable Read and Write to Reports on the Community Profile

  B. Enable the Enhanced Sharing Model

  C. Create a Permission Set with Create and Edit reports checked so that you can manage which users within the Community are able to create Reports

  D. Share each Report and Dashboard Folder required with the respective community profiles?

  E. Ensure that Create and Edit reports in checked on the Community Profile

  Correct Answer: B

• Question 185:

  You have recently deployed a Partner Community leveraging the Napili Template however you are getting requests to share all cases within an Account with the CEO of each organization. You are aware of the limitations of the number of roles you can have within a Salesforce Org and want to avoid adding new community roles. What steps would you take to achieve this requirement?

  A. Create a Custom Sharing Rule

  B. Enable Super User Access

  C. Increase the number of roles within the Community Settings

  D. Create an APEX Custom Permission

  E. Create a Custom Sharing Set

  Correct Answer: B

• Question 186:

  What must your enable at the User level to ensure External Users are able to view Knowledge?

  A. Check Knowledge Use

  B. Check the Data Categories you want to be Visible

  C. Assign the Knowledge User Permission Set

  D. Assign the Knowledge One Permission Set

  E. Check KnowledgeOne User

  Correct Answer: D

• Question 187:

  You want to make sure that you drive adoption, monitor engagement, and build a vibrant community. What should an Administrator do to achieve this?

  A. Build up a network of brand ambassadors and make them moderators in your community

  B. Develop a lightning component that runs frequent promotions C. Install the Communities Reports and Dashboards package from the AppExchange

  D. Develop Reports and Dashboards built of the Network Object to understand insights from your communit

  E. Ensure that you have community promotions built into your Journey Builder on Marketing Cloud

  Correct Answer: C

• Question 188:

  You were really excited to read about the community template features in the latest Salesforce Release Notes, but you have noticed that after the release you still don't have the features available in your Community, what steps should you take to resolve this?

  A. Update your Template to the latest Version in Community Manager

  B. Deactivate and Reactive your Community

  C. Update your Template to the Latest Version in Community Settings

  D. Log a case with Salesforce Support

  E. Update your Template to the latest version in Community Builder

  Correct Answer: E

• Question 189:

  Wendy, the Community Manager at Regional Containers has come to you for advice on managing the Community (Community Manager and Community Builder) from a Mobile Device, what do you recommend?

  A. Navigate to the community URL and append /manage/one.app and you will be able login to the mobile community management site

  B. Wendy should access Community Manager and Community Builder via a Desktop browser only

  C. Wendy should download the OneCommunity Manager app where she will be able to make limited administrative changes to the Community

  D. Wendy should download the Salesforce1 app and access the Community Manager through the Salesforce1 switcher

  Correct Answer: B

• Question 190:

  What are three ways you can maximize engagement within your Salesforce Community?

  A. Ompany Branding and a Custom Domain

  B. Reputation Points and Levels

  C. Frequent Promotions

  D. Establish Etiquette Rules

  E. Measure Community Success

  Correct Answer: BDE