The Universal Containers research lab is publishing its latest research into knowledge articles assigned to the data category "Container Best Practices." The community manager wants to make sure that all these articles show up for Community users in the topic area of "Tips and Techniques." How should the administrator ensure this happens? Select one or more of the following:
A. Create a "Tips and Techniques" knowledge category and ask the lab to reassign their articles
B. Create a workflow rule that assigns the "Tips and Techniques" topic to all knowledge of articles in that category
C. Ask the lab to assign this topic to all articles as part of their quality control process before publishing
D. Set up automatic topic assignment and map the "Container Best Practices" category to the "Tips and Techniques" topic
Universal Containers is planning to launch a Community that needs to be accessible from Internet Explorer 9 and the Salesforce Mobile app. Which three Salesforce additions and user license combinations could a Community Cloud consultant use to meet this requirement? Choose 3 answers Select one or more of the following:
A. Salesforce Essentials and Customer Community
B. Enterprise Edition and Customer Community Plus
C. Professional Edition and Customer Community Plus
D. Unlimited Edition and Customer Community
E. Enterprise Edition and Customer Community
Universal Containers (UC) is launching a Partner Community for its resellers who have access to leads, opportunities, and dashboards. UC has the following requirements to support their partners during the sales cycle:
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UC can engage with partners during the sales cycle
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UC can have internal only discussions
-The channel manager can bring any UC employee to the discussion
-UC employees might have access to the partner community
How should a Salesforce administrator fulfil these requirements? Select one or more of the following:
A. Leverage the opportunity feed and group record layout access control
B. Leverage private groups and record sharing the access control
C. Leverage unlisted groups and record sharing for access control
D. Leverage the opportunity feed and manual shares for access control
Universal Containers is rapidly expanding its partner network across Latin America and Europe and has received feedback that partner engagement has been hampered by the lack of resources in the partners native languages. Which three individual steps should a Community Cloud consultant take to provide a better experience for these international partners? Choose 3 answers Select one or more of the following:
A. Enable multiple languages in the Knowledge language settings
B. Set up Translation Workbench and ensure translators are assigned
C. Use the language selector component to let users select their preferred language
D. Embed a link to Google Translate all pages
E. Set up custom URLs to route users from country domains to the correct Community pages
A Salesforce admin needs to build a self-service Community. Which three steps should the Salesforce admin take before building the Community in Salesforce? Choose 3 answers Select one or more of the following:
A. Create email templates for the community to be used in the Community
B. Add discussions on topics that car be published ir the Commit :y
C. Enable the Service Cloud features to be used in the Community, including knowledge and case
D. Configure a search for articles and discussions in the Community
E. Gather branding assets, including images and logo for the Community
Universal Containers (UC) is launching a Partner Community. Users will receive a welcome email with a link to login to the new Community. UC wants the link to last longer than seven days. How can a Community Cloud consultant change the validity period of the link to meet this requirement? Select one or more of the following:
A. Create a custom login flow that modifies the setting
B. Edit the setting in the welcome email template
C. Configure Outlook Exchange server settings
D. Change the link validity period setting on the Community settings page
Universal Containers has created a Community for its Partners. Community users from the same Partner
should be able to hold discussions with each other. Partners will be unable to participate in discussions
with other partners.
How should the Salesforce Administrator meet this requirement? Select one or more of the following:
A. Turn off Portal User Visibility under Sharing Settings
B. Enable super user access for each partners community role
C. Update the internal user record to private under sharing settings
D. Uncheck community user visibility under sharing settings
Universal Containers (UC) is using Service Cloud to handle cases coming from chat, phone, and emails.
UC created a public self-service Community to offload some customer support questions by enabling
Knowledge and Articles. UC wants users to be able to create a Case without logging into the Community.
Which two features should the Administrator enable to meet this requirement? Choose 2 answers
Select one or more of the following:
A. Email templates
B. Web-to-case
C. Question-to-case
D. Guest Access to the Support API
Universal Containers plans to use person accounts for the external consultants. They need to allow their
consultants to register using the Community. How can a Salesforce admin enable this capability in the
Community using configuration?
Select one or more of the following:
A. Allowing users to self register and create a workflow to update contacts to Person Account
B. Add a Person Account option to the user registration page and have the option selected by default
C. Provide a link to a custom web page that allows external consultants to register and use Salesforce API to create Person Accounts
D. Enable Allow External Users to self-register in a Community Management and leave the account field blank
niversal Containers (UC) is implementing a Customer Community which will have thousands of Accounts with tens of thousands of Community users (Contacts). UC wants to ensure that all Customer Community licensed users are able to access the assets tied to their Accounts. Which action should the Salesforce administrator take when setting up asset sharing to ensure that Community users can see their account assets? Select one or more of the following:
A. Create a sharing rule for each accounts
B. Use Apex managed sharing to grant access to the Community users
C. Implement the role hierarchy on the Customer Community
D. Set up a sharing set that references the Account ID on the asset
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