What is the IBM Education Assistant tool?
A. a collection of multimedia educational modules
B. a online chat tool used to assist users with training questions
C. an online tool used to locate available IBM Training courses worldwide
D. a collection of sample tests which assist users in preparing for IBM certifications
Which IBM website provides community-based resources, such as forums, blogs and wikis concerning IBM products?
A. developerWorks
B. Information Center
C. Passport Advantage
D. Electronic Service Request
Which two security mechanisms are in place to ensure customer protection and safety when using Assist On-Site (AOS)? (Choose two.)
A. Data communication is encrypted using 128-bit AES encryption.
B. Access to an AOS session is granted using a random key unique to the session.
C. AOS protects the customers system by only allowing view access to the system.
D. AOS is installed on the customer's computer, allowing the customer to monitor attempts to access the system.
E. Each registered IBM.com user receives an AOS account where they can control access to their systems.
What do Support Technical Exchange (STEs) webcasts provide?
A. only post deployment information
B. hints and tips which are seen in the field
C. fee based education utilizing pre-recorded webcasts
D. pre-recorded webcasts which do not allow for QandA with subject matter experts
Which three upload protocols are supported by the ECuRep Tool? (Choose three.)
A. SCP
B. TCP
C. e-mail
D. UUCP
E. HTTP and HTTPS
F. FTP and Secure FTP
Which statement best describes the Test Fix Maintenance Delivery Vehicle?
A. Test fixes may only be released on one fixed date each quarter.
B. Test fixes include enhancements or new features for the product.
C. Test fixes are announced by IBM and can be downloaded on the IBM website.
D. Test fixes may be file replacements without formal packaging or documentation.
At the end of each knowledge document on the IBM Support website is a survey known as Document Level Feedback. In what way is this used?
A. They define how well the web interface is delivering the right information.
B. Comments are sent to the content creator to improve existing documents.
C. These are summarized for assessing the usability of the product interface.
D. Allows the individual to request additional information from the knowledge author.
When searching knowledge entries on the IBM Support website, what does the Task Based Navigator provide for search isolation?
A. search for only the maintenance download records
B. navigate through product planning records, to find all related install tips
C. search for documents with keywords, service task and operating system
D. it guides through the troubleshooting documents to collect the right diagnostic information
If an individual needs to search knowledge for several products in one step, how can this be done?
A. use the product selector dialog to select All
B. perform separate searches for each product
C. enter the keywords in for a search, without selecting a product
D. go to the search dialog for task types and select up to 5 products
What is the name of the technical manuals that provide positioning and guidance, installation and implementation experiences, typical solution scenarios, and step-by-step how-to instructions?
A. Redbook
B. TechNote
C. product white papers
D. Tivoli Reference Guides
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