IBM Software Support Feeds allow one to stay up-to-date with the latest content created for specific IBM Software products. Which two statements are true? (Choose two.)
A. feeds can include IBM stock prices
B. feeds can be filtered using keywords
C. feeds are updated several times a day
D. feeds are delivered using IBM proprietary standards
E. feeds may be customized to include PMR information
What is Assist On-Site?
A. An IBM education program used to create and deliver client customized training.
B. An IBM dedicated resource who resides at the client's site to advise on technical issues.
C. An IBM web based technology used to troubleshoot by viewing or controlling a remote system.
D. An IBM team of support engineers that travel to customer locations to resolve critical problems.
Where can the most thorough searches on support be performed?
A. anywhere with a search dialog
B. top header of any IBM.com web page
C. always from a specific product support page
D. IBM Software Support Home page IBM.com/software/support
Which two resources are available on the IBM developerWorks website? (Choose two.)
A. Latest test fixes released by development.
B. Software licenses for proof of concept installs.
C. Web-based community forums and Wiki pages.
D. List of new features still under development for each product.
E. Technical tutorials and demos for developers and administrators.
Which Maintenance Delivery Vehicles (MDVs) provides a cumulative, fully supported and formally tested software maintenance package of APAR fixes?
A. FITS
B. Test Fix
C. Fix Pack
D. Limited Availability Interim Fix
When searching the knowledge base on the IBM Support website, what is the best search strategy for finding targeted information?
A. Select just one product and only one keyword.
B. Select the product, operating system and a date range.
C. Target a wide set of records, by using just one keyword.
D. Select the product(s) and other specific criteria for which a solution is required.
What are two responsibilities of the Primary Site Technical Contact? (Choose two.)
A. Opening all PMRs on behalf of all their Support Analysts.
B. Downloading software from Passport Advantage for use by the end user.
C. Assigning up to nine Secondary Site Technical Contact per end user contract.
D. Uploading all End User Debug files to ESR/SR on behalf of their support analysts.
E. Accept or deny a request for a Support Provider's engineer to obtain access to an end users account.
The ESR/SR tool is used to open, update and report on PMRs online. Whose responsibility is it to grant and deny access to the ESR/SR?
A. Primary Contact
B. IBM Tivoli Support
C. Passport Advantage
D. Site Technical Contact
Which information does the IBM Information Center provide?
A. How to access and download IBM software.
B. How to change a customer's Primary Contact information.
C. Task oriented How To instructions and reference material.
D. Updated information regarding PMRs you have opened with IBM Tivoli Support.
Which two pieces of information must the Level 2 support provider include when opening a PMR with IBM Tivoli Support? (Choose two.)
A. product license file
B. system shadow password file
C. relevant product configuration files
D. product entitlement contact number
E. log files from when the issue occurred
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