Salesforce CERTIFIED-BUSINESS-ANALYST Online Practice Questions and Exam Preparation

Salesforce CERTIFIED-BUSINESS-ANALYST Online Questions & Answers

• Question 1:

  A business analyst (BA) is facilitating a workshop to refine user stories for a new feature. Which of the following should the BA focus on during the workshop?

  A. Ensuring user stories are small, testable, and valuable
  B. Creating a detailed technical design
  C. Determining deployment schedules
  D. Writing acceptance tests
  A. Ensuring user stories are small, testable, and valuable

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  explanation:

  Explanation

• Question 2:

  A business analyst (BA) is documenting requirements for a new sales reporting feature. Which format should the BA use to ensure that the requirements are testable?

  A. Functional Requirements Specification
  B. User Stories with Acceptance Criteria
  C. High-Level Solution Design
  D. Technical Design Document
  B. User Stories with Acceptance Criteria

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  explanation:

  Explanation

• Question 3:

  During a requirements workshop, a stakeholder suggests a solution before fully describing the problem. How should the business analyst (BA) respond?

  A. Capture the suggestion and refocus the discussion on understanding the problem
  B. Approve the solution immediately
  C. Redirect to other stakeholders for input
  D. Move on to the next topic
  A. Capture the suggestion and refocus the discussion on understanding the problem

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  explanation:

  Explanation

• Question 4:

  The BA at Universal Containers is evaluating Salesforce Lightning Reports to replace existing Excel-based reports. Which factor is most important to assess first?

  A. Data security and access controls
  B. Report generation speed
  C. Cost of Salesforce licenses
  D. User training requirements
  A. Data security and access controls

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  explanation:

  Explanation

• Question 5:

  Cloud Kicks wants to implement a new approval process for discounts exceeding a certain threshold. What should the business analyst (BA) define first to ensure proper implementation?

  A. Approval criteria and decision points
  B. Technical design specifications
  C. Data migration strategy
  D. Integration requirements
  A. Approval criteria and decision points

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  explanation:

  Explanation

• Question 6:

  A business analyst (BA) is reviewing the risks associated with a proposed solution leveraging Cases and Support Queues, and the effect that those risks might have on the project timeline.

  Which type of analysis is the BA performing?

  A. Enterprise Analysis
  B. Strategy Analysis
  C. Stakeholder Analysis
  B. Strategy Analysis

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  explanation:

  Explanation

  Strategy analysis is the process of identifying and evaluating the risks and benefits of a proposed solution, as well as its alignment with the business goals and objectives. A business analyst performs strategy analysis to understand the

  impact of a solution on the project timeline, budget, scope, quality, and stakeholders.

  References:

  https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/perform-strategy-analysis https://www.iiba.org/standards-and-resources/babok/strategy-analysis/

• Question 7:

  Universal Containers has asked a business analyst (BA) to assist the sales management team with a request for a new picklist field called "Lost Reason" on the Opportunity object with the goal of improving pipeline reports. After mapping the managers to the sales leader persona and obtaining feedback from them, the BA has discovered that the managers want to better understand Closed/Lost Opportunities so they can help sales teams close more deals.

  Which option should the BA use to construct the user story?

  A. As a sales leader, I want to see more details on Closed/Lost Opportunities so I can help the sales team improve close rates.
  B. As a sales team member, I need additional enablement training and reporting information to help the improve close rates.
  C. AS a sales leader, I need a new "Closed/Lost Reason" picklist field on Opportunities and better reports to help the sales team improve close rates.
  A. As a sales leader, I want to see more details on Closed/Lost Opportunities so I can help the sales team improve close rates.

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  explanation:

  Explanation

  This answer provides an example of how to construct the user story for creating a new picklist field called "Lost Reason" on the Opportunity object with the goal of improving pipeline reports, using this format: As a , I want , so that . This answer defines the persona as "sales leader", who is likely to be one of the main users or beneficiaries of this feature. It also defines the goal as "see more details on Closed/Lost Opportunities", which is what they want to accomplish with this feature. Finally, it defines the value as "help the sales team improve close rates", which is why they want to accomplish this goal and how they will measure success.

  References: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-user-stories-to-capture-requirements

• Question 8:

  Which of the following User Management terms is best described by this definition: " Record created to identify a new employee that starts accessing Salesforce"

  A. Profiles
  B. Salesforce characters
  C. Users
  D. Roles
  C. Users

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  explanation:

  Explanation

  Users is the User Management term that is best described by this definition:

  "Record created to identify a new employee that starts accessing Salesforce". Profiles are User Management terms that define what users can do within an organization based on their job function and responsibilities. Roles are User

  Management terms that control data visibility and reporting hierarchy within an organization based on users' positions. Usernames are User Management terms that identify users when they log in to Salesforce.

  References: https://

  help.salesforce.com/s/articleView?id=sf.users_def.htmandtype=5

• Question 9:

  The business analyst at Cloud Kicks received verbal acceptance of all user stories by the product owner and set the status of the user stories to `'Ready for Development'' on a spreadsheet. The development team later reports are unable to confirm which user stories are ready to be built.

  A. The user stories were save outside of a shared repository
  B. The definition of done of the user stories was unclear.
  C. The user stories were linked to the incorrect business process map.
  A. The user stories were save outside of a shared repository

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  explanation:

  Explanation

  This answer states that saving user stories outside of a shared repository is why UC's development team reports they are unable to confirm which user stories are ready to be built after receiving verbal acceptance of all user stories by the product owner and setting their status to `Ready for Development' on a spreadsheet by UC's BA. A shared repository is a common or central location where documents or files can be stored, accessed, and updated by multiple users or teams. Saving user stories outside of a shared repository means that the BA stores user stories in a place where they are not visible or available to other users or teams, such as their personal computer, email, etc. Saving user stories outside of a shared repository is why UC's development team reports they are unable to confirm which user stories are ready to be built because it prevents them from seeing or accessing the latest version or status of user stories, and it creates confusion or inconsistency among them.

  References: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder-engagement-skills

• Question 10:

  Universal Containers is merging with another company that uses a different CRM. During requirements workshops, the incoming support team has been proactively sharing ideas, but the incoming sales team has been less engaged.

  What should the BA do to ensure they are able to gather the necessary requirements?

  A. Put extra effort into following up with the sales team ... requirements.
  B. Shift focus to the support team since they are proactively providing requirements.
  C. Continue the requirements workshops and hope the salesforce become more responsive.
  A. Put extra effort into following up with the sales team ... requirements.

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  explanation:

  Explanation

  Proactively engaging the sales team is crucial for gathering a comprehensive set of requirements:

  Ensuring Inclusivity: All functional teams must provide input for a successful CRM merger. Salesforce encourages proactive engagement with less responsive stakeholders to ensure all perspectives are considered. Addressing Resistance:

  Direct follow-ups allow the BA to uncover reasons for disengagement and address them effectively.

  Balanced Requirements Gathering: This approach prevents an imbalance in requirements that may lead to solutions favoring one team over another.