Universal Containers is in the discovery phase of a new Service Cloud project. The lead business analyst (BA) reviews user stories written by junior BAs. The lead BA discovers these user stories are missing important details, such as how case routing should work. The lead BA asks the junior BAs to make revisions based on the intended audience for the user stories.
Who will take action based on the information provided in the final user stories?
A. End user and development team
B. Development and QA teams
C. Business user and QA team
A Cloud Kicks business analyst (BA) is conducting user interviews with the support team as part of a migration to Salesforce. Several users indicate they use multi-factor authentication (MFA) on their phones to log in to existing systems. Other users have indicated they access existing systems with only a username and password.
Which action should the BA take?
A. Select the requirement used by the majority of the support team.
B. Verify the requirement with the security team.
C. Bring the requirement to the product owner's attention.
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