Exam Details

  • Exam Code
    :CRT-251
  • Exam Name
    :Certified Salesforce Sales Cloud Consultant
  • Certification
    :Salesforce Certifications
  • Vendor
    :Salesforce
  • Total Questions
    :869 Q&As
  • Last Updated
    :Mar 29, 2025

Salesforce Salesforce Certifications CRT-251 Questions & Answers

  • Question 121:

    The Cloud Kicks sales team works with two different types of Leads: distributors and retailers. Cloud Kicks' management wants the sales team to follow two different lead qualification processes before converting the Lead into an Opportunity. Which three actions should a Consultant recommend to meet this requirement? Choose 3 answers

    A. Create Status picklist values to accommodate the different qualification statuses for different types of Leads.

    B. Add Leads to different campaigns to determine if they are distributor or retailer Leads.

    C. Set up Opportunity splits to measure how different types of Leads are converted.

    D. Create a new profile and only assign one Lead record type to it.

    E. Create distributor and retailer Lead record types.

    F. Create retailer and distributor Lead processes.

  • Question 122:

    What Sales Cloud features would allow the company to improve data quality and consistency across sales deals? Choose 3 answers.

    A. Use a single page layout to display all information regardless of line of business

    B. Use workflow rules to validate data entry

    C. Implement validation rules for opportunities

    D. Use opportunity record types and page layouts to display information specific to each line of business

    E. Use required fields to enforce critical data entry

  • Question 123:

    Northern Trail Outfitters (NTO) wants to utilize opportunities to track and report customer subscriptions to its online magazine. Payments can be made using the following methods: - In full (all at one time) - Weekly

    -

    Monthly - Quartely How should this solution be implemented?

    A.

    Use contracts with a lookup to opportunity object

    B.

    Enable schedules on opportunity object

    C.

    Use assets with a lookup to opportunity object

    D.

    Enable schedules on product object

  • Question 124:

    Universal Containers is migrating data from a legacy system into Salesforce. The company needs to migrate lead, contact, and opportunity data from its legacy system and must be able to report on historical lead conversion for both legacy and newly created data. What is the recommended order for data migration?

    A. User, Opportunity, Account, Contact, Lead.

    B. User, Account, Contact, Opportunity, Lead.

    C. User, Contact, Account, Lead, Opportunity

  • Question 125:

    Cloud Kicks wants to integrate back-end systems with Salesforce. The track the "Shoe of the Month"

    product shipments to each customer and the associated tracking information is stored in a back-end

    tracking system.

    Which set of this integration?

    A. Custom object "Status," Opportunity, Product

    B. Custom Lightning Component, opportunity, Lead, Product

    C. Custom object "Status," Opportunity line Item, Product

    D. Custom Lightning Component, Opportunity, Product

    E. Custom object "Status," Opportunity, Lead, Account, Product

  • Question 126:

    The sales management team of Universal Containers has noticed that opportunities are taking longer to close. Historically, it has taken 30 days for a new opportunity to be moved to closed/won. Recently, this time period has increased to 45 days. What analytics tool can the sales management team leverage to help determine the cause? Choose 2 answers

    A. Dashboard of opportunity stage duration

    B. Report on the discount approval time for quotes

    C. Dashboard of Month-over-month trend of lead conversions

    D. Report on campaign return on investment (ROI)

  • Question 127:

    Universal Containers is exploring ways to provide their customers with more self-service options in their new Customer Community to reduce the number of interactions with their contact center. Which two features should a Consultant consider implementing? Choose 2 Answers

    A. Add the Question action to Chatter in the community publisher

    B. Use a community template to set up their customer community

    C. Enable Live-Agent in their community to chat with an agent

    D. Enable web-to-case on their public website

  • Question 128:

    A Sales Cloud implementation at Universal Containers requires a global design that involves multi-currency, multi-language, region-specific sales processes and workflows. Which factor is important for optimizing user adoption? Choose 2 answers

    A. ploying realistic training data in the corporate standard currency

    B. Customizing the training curriculum for each specific region

    C. Developing only a standardized, global training curriculum for all users

    D. Communicating the training plan well in advance of training start date

  • Question 129:

    Nothern Trail outfitters (NTO) consumer business has grown to more than 500,00 contacts. NTO stores all individual consumer contacts under a single account called 'Consumer'. Mass updates are no longer completed within the defined maintenance timeframe and an increased number of errors are being reported. Which two actions should be recommended to improve performance?

    A. Remove the account assignment for all contacts

    B. Ensure that no single account has more than 10,000 contacts

    C. Enable person accounts and migrate the contact data

    D. Add an index to the account field on the contact object

  • Question 130:

    Universal containers has configured a private sharing model with Opportunity team selling enabled. The company allows its sales representatives to add sales team members to their opportunities when necessary. As a result, each sales representative has opportunities they directly manage and opportunities on which they collaborate with other sales representatives. Which data set filter on a single report would allow the sales representatives to see all opportunities they are involved with?

    A. My Team's Opportunities - not 100% sure due to incomplete question.

    B. My collaborative opportunities

    C. My team selling and my opportunities

    D. My Team selling shared opportunities

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