Salesforce Salesforce Certifications CRT-251 Questions & Answers

• Question 141:

  Cloud Kicks wants to sell to both consumer and Business. There will be a consumer sales team and a business sales team. Which two Salesforce functions will allow the Consultant to meet this requirement? Choose 2 answers

  A. Opportunity Teams

  B. Process Builder

  C. Sales Processes

  D. Record Types

  Correct Answer: CD

• Question 142:

  The Sales Director at Cloud Kicks noticied that while Lead conversion rates were high, Opportunities were not moving through the sales cycle, many of the contacts that were converted had no phone, email, or background information captured. Which three solutions can be used to improve the quality of Leads being converted? Choose 3 answers

  A. Create a validation rule to check that necessary information is complete upon Lead conversion.

  B. Update web-to-lead forms to require input fields be completed prior to submission.

  C. Schedule a report that notifies Lead owners daily of Leads with incomplete information.

  D. Implement a trigger that warns the user of incomplete information during Lead conversion.

  E. Mandate that all Lead data must be reviewed prior to being created in Salesforce.

  F. Review Lead conversion mapping to ensure necessary fields are mapped correctly.

  Correct Answer: BDE

• Question 143:

  Universal Containers is implementing a Knowledge Base and wants to empower certain managers to create, edit, and manage articles. All articles should be reviewed by these managers before being published, while some articles need an additional layer of legal review as well. Which two actions should a Consultant recommend to meet these requirements? Choose 2 answers

  A. Create at least two different approval process

  B. Create at least two different data categories

  C. Grant managers the Manage Data categories permission

  D. Create at least two different article types

  E. Grant managers the Manage Salesforce Knowledge Permission

  Correct Answer: AD

• Question 144:

  Universal Containers forecasts and closes business monthly, and it needs to store the details of open opportunities weekly. The sales management team wants to analyze how the sales funnel is changing throughout the month. What should a consultant recommend to meet this requirement?

  A. Schedule a custom forecast report to run weekly and store the results in a custom report folder.

  B. Create a reporting snapshot to run daily and store the results in a custom object.

  C. Schedule a custom forecast report to run daily and store the results in a custom report folder.

  D. Create a reporting snapshot to run weekly and store the results in a custom object.

  Correct Answer: D

• Question 145:

  Universal Containers is implementing Salesforce Knowledge at its contact center. The contact center has a dedicated support team for each product that it supports. Contact center agents should only be able to view articles for the product they support. Which solution should a consultant recommend to meet this requirement?

  A. Assign Team-based roles to the associated product data category value.

  B. Assign Team-based profiles to the associated product data category value.

  C. Assign Team-based roles to the associated product article type.

  D. Assign Team-based profiles to the associated product article type.

  Correct Answer: A

• Question 146:

  Cloud Kicks is expanding to international markets, but some products are not visible in the international price book. Which two steps should be taken? Choose 2 answers

  A. Check to ensure the products have been added to the price book.

  B. Activate the products in the price book.

  C. Check that the products have a SO list price

  D. Check that the products have a standard price in the list price field.

  E. Activate the price book

  Correct Answer: AB

• Question 147:

  The sales department at Universal Containers uses approval processes to streamline the approval of high-value opportunities. These approvals are becoming delayed in the approval process because managers forget to approve the requests from their home-page. What can a consultant recommend to improve the approval process? Choose 2 answers

  A. Enable approvals by email for the approval process for high-value opportunities.

  B. Schedule and email a report of all pending approvals to managers.

  C. Allow managers to approve or reject approval requests from the Chatter feed.

  D. Create a dashboard of pending approvals and add it to the Chatter feed.

  Correct Answer: AC

• Question 148:

  The shipping department at the Universal Containers is responsible for sending product samples as part of the sales process. When an opportunity moves to the 'Sampling1 stage, Universal Containers an automatic email sent to the shipping department listing the Products on the opportunity. How can this requirement be met using a workflow email?

  A. Create it on the Opportunity using an HTML email template.

  B. Create it on the Opportunity Product using a visualforce email template.

  C. Create it on the Opportunity Product using an HTML email template.

  D. Create it on the Opportunity using a visualforce email template.

  Correct Answer: B

• Question 149:

  Universal Containers has three sales divisions: hardware, software and consulting. Hardware and software division follow ten steps sales process. The consulting division follow eight step division processes and does not use the prospecting or perception analysis stage during the sales cycle. Which solution should a consultant recommend to meet this requirement? Choose 3 Answers

  A. Create the record types.

  B. Create separate stage fields.

  C. Create separate page layout.

  D. Create sales process.

  E. Define stage picklist values.

  Correct Answer: ADE

• Question 150:

  Universal Containers has a public sharing model for accounts and uses the parent account field to create a multi-level account hierarchy. When viewing a parent account, the company would like to see the total value of open opportunities for all accounts in the hierarchy. What solution should a consultant recommend to meet this requirement?

  A. Use apex to update a custom field on the parent account with the total value of open opportunities from the child accounts.

  B. Create a roll-up summary field on the parent account showing the total value of open opportunities from the child accounts.

  C. Define a workflow rule to update the custom field on the parent account with the total value of open opportunities from the child accounts.

  D. Create a link on the account that opens a report showing the total value of open opportunities for all the accounts in the hierarchy.

  Correct Answer: A