Salesforce Salesforce Certifications CRT-251 Questions & Answers

• Question 151:

  Cloud Kicks requires sales associates to record all activities within Salesforce. Which sales metric can be derived from these activities?

  A. Close Rate

  B. Close Rate

  C. Rate of Contact

  D. Marketing Influence

  Correct Answer: C

• Question 152:

  The Could Kicks IT team has noticed that there are many duplicate person Accounts. The team can often easily identify duplicates and wants to merge them.

  Which consideration should the Consultant convey regarding person Account merges?

  A. Person Accounts can be merged automatically by enabling the option in Account Setup.

  B. Person Accounts can be merged with other person Accounts.

  C. Person Accounts with a redundant relationship can be merged with duplicate matching rules.

  D. Person Accounts can be merged with Contact records.

  Correct Answer: B

• Question 153:

  What are two considerations for enabling multiple currencies at Cloud Kicks? Choose 2 answers

  A. Changing the exchange rate automatically updates the converted amount on all records, except the closed Opportunities.

  B. Reports on these objects support multiple currencies: Accounts, Opportunity, Lead, case, and Opportunity product schedules.

  C. After enablement, primary currency display in the parenthesis and the secondary amount displays as usual.

  D. Once enabled, multiple currencies cannot be disabled.

  Correct Answer: BD

• Question 154:

  Cloud Kicks' high-value opportunities are becoming delayed in the approval process because sales managers approval requests go unnoticed for various reasons. Cloud Kicks wants to streamline the approval process and give sales managers more ways to approve Opportunities in a timely manner. Which TWO strategies should the Consultant recommend to improve the approval process?

  A. Create a dashboard of pending approvals and add it to the Chatter feed.

  B. Enable one-click approval from report results that returns high-value Opportunities.

  C. Create a process builder to automatically approve high-value Opportunities.

  D. Enable approval in Chatter to allow managers to approve or reject approval requests.

  E. Enable approvals by email for the approval process for high-value Opportunities.

  Correct Answer: DE

• Question 155:

  Universal Containers sells three unique products and each product has its own sales process. The company qualifies prospects for the three products in a consistent manner; however, once the customer has shown interest, the sales representatives must follow the relevant products sales process. What solution should a consultant recommend to meet these requirements? Choose 2 answers

  A. Create sales stages that align with opportunity record types.

  B. Configure opportunity record types for each sales process.

  C. Define sales processes to map to each opportunity record type.

  D. Define the default opportunity teams for each opportunity record type.

  Correct Answer: BC

• Question 156:

  Universal Containers is looking to reduce the volume of calls into their Product Contact Center. Which three features should a Consultant recommend? Choose 3 answers

  A. Chatter questions

  B. Macros

  C. Communities

  D. Field service

  E. Public knowledge

  Correct Answer: ACE

• Question 157:

  UC wishes to track relationships between its customers. For example, some customers are suppliers for other customers. What should a consultant recommend to track multiple customer relationships in Salesforce?

  A. Add the related company to the first company's account team, with supplier as the role.

  B. Add the related company to the first company's custom supplier lookup field as a value.

  C. Add the related company to the first company's partner related list, with supplier as a value.

  D. Add the related company to the first company's contact roles related list, with supplier as a value.

  Correct Answer: C

• Question 158:

  The Consultant at Cloud Kicks has successfully implemented the Einstein lead Scoring feature and now wants to measure the effectiveness and track lead conversation rates. Which three standard dashboards are available? Choose 3 answers

  A. Lead Scores by Created Date

  B. Conversion Rate by Lead Source

  C. Lead score Distribution

  D. Conversion Rate by Lead Score

  E. Average Lead Score by Lead Source

  Correct Answer: CDE

• Question 159:

  A sales representative at UC frequently has multiple quotes related to an opportunity. Which solution should a consultant recommend to manage the quotes?

  A. Click the Start Sync button on an opportunity to link it to a quote for an automatic synchronisation.

  B. Update the quote line Item when a change is made to the opportunity product line items.

  C. Click the Start Sync button on a quote to link it to the opportunity for automatic synchronisation.

  D. Create workflow rules on opportunity product and quote line items to keep them synchronised.

  Correct Answer: C

• Question 160:

  A company needs to enable a community to better engage with its customers. The key aspects of the community will include Cases, Knowledge, and Community Discussions. The company wants to quickly enable the community via a template. Which template should the company use?

  A. Napili (Customer Service)

  B. Koa

  C. Salesforce Tabs +Visualforce

  D. Kokua

  Correct Answer: B