UC has set the OWD for accounts to private. Bill owns the Acme account and the General Industries account. Acme is the parent account for General Industries. Bill needs to collaborate with Mary on his accounts, so he manually shares read access to Acme. What access will Mary have to these accounts?
A. Read-only on General Industries and read-only on Acme
B. Read-only on Acme and no access on General Industries
C. Read-only on Acme and access on General Industries
D. Read-only on General Industries and read-write on Acme
Which two solutions should a consultant recommend while designing a plan to decrease a company's cost per call? Choose 2 answers
A. Bypass entitlement verification
B. Increase the call-to-order ratio
C. Use integrated voice response
D. Use suggested Knowledge articles
Universal Containers is preparing for the launch of its new sales cloud implementation to a global user base. With previous sales automation application, the company had slow adoption of the new solution. What factor should be considered with the sales cloud deployment to help ensure the adoption? Choose 3 answers
A. Training in local language
B. Management communications
C. Type of training delivered
D. Maintenance release schedule
Cloud Kicks has a complicated sales process and is currently using 12 stages for Opportunities. Sales representatives often have difficulties deciding when to move Opportunities through the various stages. Which solution should the Consultant recommend?
A. Use Process Builder to send emails to sales representatives when Opportunities reach key stages, providing detailed information on what they need to do move the Opportunities to the next stage(s).
B. Use Path to provide guidance for key Opportunity stages.
C. Advise sales representatives to post on Chatter so the sales team can collaborate to move Opportunities along the pipeline quickly.
D. Configure a dashboard that shows Opportunities that have not moved stage for 30 days, and provide training to those Opportunities owners.
The Marketing Department at Universal Containers is migrating from legacy campaign and email management system to Salesforce and want to ensure that its communication material is migrated as well.
What should a consultant recommend to migrate the Marketing Department's email templates?
A. Create an email template change set or use the Lightning Platform
B. Manually recreate the email and mail merge templates in Salesforce
C. Enable Email to Salesforce before sending email templates to Salesforce
D. Enable Email-to-case and use the Import Wizard
The Cloud Kicks mobile sales team is using a combination of iOS and Android devices. The sales manager has requested that sales representative must record client meeting activity within Salesfoce immediately after a meeting. Which two actions should a Consultant recommend to meet this requirement? Choose 2 answers
A. Log an activity using a Quick Action.
B. Log a meeting activity using the email to Salesforce feature.
C. Have the sales reps install the Salesforce Mobile app on their devices.
D. Have the sales reps install the Outlook for Lightning app on their device.
E. Log a meeting with mobile smart actions automatic sync.
F. Have the sales reps install SalesforceA on their mobile devices.
Cloud Kicks Sales Team Folder needs to be shared with the following:
*
The CEO role, so that view access is granted
*
The CEO's assistant, so that view, share, save, rename, and delete are granted
*
The Sales Manager for each region, so that view and save are granted
How should the Consultant configure sharing?
A. Enable Manage access to the CEO role and subordinates and manage to the assistant profile
B. Set the CEO role to View, the CEO's assistant user to Manage, and the Sales Manager role to Edit.
C. Enable Manage Reports in Public folders for CEO role and its subordinates.
D. Set the CEO role to View All, the CEO's assistant user to Modify All, and the Sales Manager public group to Create.
The Cloud Kicks global sales team has asked for a simpler way to view and manage its Opportunity pipeline. The team is often responsabile for hundreds of deals at a time across multiple countries and currencies. The account executive has suggested using the Kanban view. What are three consideration? Choose 3 answers
A. The Kanban view can show rollup summaries for currency fields.
B. The Kanban view can summarize records by currency fields.
C. The Kanban view displays amounts in the user's currency.
D. The Kanban view can display a maximum of 200 records.
E. The Kanban cards display up to 10 fields.
Universal Containers currently uses the customizable forecasting feature. A sales representative at Universal Containers has four opportunities for the current quarter that are detailed below:
$3,500 opportunity in the Best Case forecast category
$2,000 opportunity in the Commit forecast category
$1,000 opportunity that has been closed/won
$1,000 opportunity that has been lost
What are the sales representatives Best Case forecast for the current quarter?
A. $2,000
B. $5,500
C. $3,500
D. $6,500
UC determines that opportunities are taking longer to close than in the past. Which action should the management take to determine the reason behind the additional time to close? Choose 3 answers
A. Evaluate whether lead conversion rates have decreased over the time
B. Build a dashboard to display opportunity stage duration
C. Evaluate whether the complexity of deals have changed over the time
D. Review the budget allocated to marketing campaigns
E. Examine user logins rates and activity on open opportunity records
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