The Service Manager at Universal Containers wants to improve the adoption of public Knowledge Articles and has decided to review published articles that have NOT been updated in the last 90 days, so that outof-date articles can be refreshed. Which solution will allow the Service Manager to see the articles that need to be reviewed?
A. Provide the Service Manager with the edit permissions to the standard Knowledge Article reports
B. Create a custom report for Knowledge Articles that filters the results based on publications status and last modified date
C. Create a custom list view for Knowledge Articles that filters the results based on publication status and last modified date
D. Provide the Service Manager with edit permissions to the stand Knowledge Article views
Joe is the record owner of a Lead. A Lead sharing rule has been defined so that leads owned by Joe are shared with public group called 'Joe's Team'. When the Lead is converted to an Account, Contact, and Opportunity, who will have access to these records assuming that a private sharing model in place on these objects and there are no sharing rules defined for these objects?
A. Joe, all members of the public group, Joe's Team, and anyone above any group member in the role hierarchy will be able to access the three records.
B. Joe, all members of the public group, and Joe's Team will be able to access the three records
C. Joe will be the only person who will be able to access the Account, Contact, and opportunity records.
D. Joe and anyone above him in the role hierarchy will be able to access the three records
Universal Containers management wants to increase the productivity of its sales representatives. How can work.com be used to meet this requirement? Choose 2 answers
A. Feedback can be given publicly or privately.
B. Coaching statistics can be linked to reports
C. Coaching goals can be linked to reports
D. Feedback can be requested for the entire sales team
Universal Containers allows to its Sales Rep to negotiate up to 5% discount for their opportunities. Discount more than 5% must be send to their Regional Sale Manager (RSM) for the approval. Discount greater than 15% must be able to send to Regional Vice President (RVP) for the approval. What should a consultant recommended to meet these requirement?
A. Configure a workflow approval task and email to RSM and RVP.
B. Create two approval processes one for RSM and one for RVP.
C. Create two step approval processes for the RSM and RVP as approvers.
D. Configure an approval process for the RSM and workflow for the RVP.
Part of Cloud Kicks' solution design is to incorporate Lightning Experience. The Consultant wants to see if there is an increase in the number of Lightning users. How should a Consultant track this?
A. Use the Lightning Usage app and look at the monthly data graph.
B. Create a report on users and add a Lightning component.
C. Create a report on users and filter for "Lightning user."
D. Use the Lightning Experience transition Change Management Hub.
Universal Container has its sales representative enter a new lead whenever they are prospecting a new customer, when qualify the new lead, a new opportunity must be created to track the deal. What would a consultant recommend to enforce data quality and accuracy? Choose 3 answer
A. Create lead conversion process.
B. Create an apex trigger to perform data quality check.
C. Enable validation rules on lead
D. Map lead fields to corresponding opportunity field
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility on the views
C. Filter the views by case owner D. Remove the filter criteria from the views
A sales rep has access to an Account which has multiple child Accounts through the Account hierarchy. What will the sales rep see after clicking the view Hierarchy link?
A. All Accounts in the hierarchy, with all fields visible
B. All Accounts in the hierarchy, with limited field visibility
C. Only child Accounts in the hierarchy
D. No Accounts in the hierarchy
While designing a Contact Center, which two solutions can be used to enable to manage multiple cases at the same time? Choose 2 answers
A. Interactive Voice Response
B. Social Customer Service
C. Computer Telephone Integration
D. Live Agent
The sales teams at UC need to track partner relationships for each customer account. There can be many partners related to each customer account. Additionally, the following partner-to-customer relationship information needs to be tracked: Role of each partner, Support product category of each partner, Next step of each partner. What should a consultant recommend to meet this requirement?
A. Use partner role functionality.
B. Create partner custom fields on account.
C. Create a custom object for Partner relationships.
D. Add partners to each customer account team.
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