Universal Containers has enabled Social Accounts and contacts. When a sales representative accesses a contact within Salesforce, the representative is unable to see detailed information from the contacts Facebook profile (e.g. contacts wall postings).
What is preventing the sales representative from accessing detailed information on the contacts Facebook page?
A. The link to the Facebook profile is not configured with the administrator password to access detailed information
B. The information shown is based on the sales representative's connection level with the contact on Facebook
C. The fields configured by Universal Containers administrator on the contact page layout are missing
D. Universal Containers must purchase the Facebook license to access public information for its users
A consultant is implementing a new Sales Cloud instance for Cloud Kicks that has a public sharing model for accounts. Different sales representatives own local accounts that create a multi-level Account hierarchy. Cloud Kicks needs to see the total number of closed won opportunities and the revenue value for all accounts in the hierarchy when viewing a parent account. Which recommendation will meet this viewing requirement?
A. Create a Roll-up Summary field on the parent account displaying the total value of won opportunity from the child accounts
B. Configure Apex to update a custom field on the parent account with the total value of won opportunities from the child ^ accounts
C. Configure a link on the account that will open a list view showing the total value of open opportunities for all accounts in the ^ hierarchy
D. Create a workflow rule to update the custom field on the parent account displaying the total value of won opportunities from ^ the child account
Cloud Kicks has recently migrated from Salesforce for Outlook to Lightning Sync. While migrating, Salesforce for Outlook hasn't been disabled for Lightning Sync users. There are some conflicting settings in both Outlook configuration and Lightning Sync configuration. What happens as a result if there are any conflicts?
A. Salesforce gives preference to Lightning Sync settings.
B. Salesforce stops the sync and reports the errors.
C. Salesforce gives preference to Salesforce for Outlook settings.
D. Salesforce gives preference to Salesforce permission settings.
Universal Containers will be launching a telesales contact center. What are two design considerations? Choose 2 answers
A. Integration with Lead Generation applications
B. Integration with Field Service teams and applications
C. Strategies to maximize call deflection
D. Performance for high volume of interactions
Cloud Kicks wants to be able to forecast revenue on a quarterly basis.
Which date field should the Consultant recommend to ensure accurate forecasting?
A. The converted date on the Lead
B. The created date on the Opportunity
C. The last modified date on the Opportunity
D. The close date on the Opportunity
When enabling multiple currencies what feature is enabled on all opportunity? Choose 2 answers
A. Currency must be specified for the opportunity
B. User's defaults currency overrides the specified opportunity currency
C. The selected currency is used for the Amount (Converted) field
D. the selected currency is used for the Amount field
UC requires that account plans be created for all accounts. The account plans have been set up as a custom object with a lookup relationship. The sharing model is private for account plans. UC would like to assign the same access to the account plan record as to the associated account. What solution should a consultant recommend for these scenarios?
A. Modify the account plans object to be in a master-detail relationship with accounts.
B. Create a trigger on account plans that adds a manual share automatically to the account owner.
C. Create sales team users with read access to the account plans object.
D. Apply manual sharing to the account owner after each account plans record is created.
The sales management team at Universal Containers wants to monitor the progress of high-value sales deals and enable collaboration with cross-functional teams to help remove any obstacles. Which feature should a consultant recommend to meet these requirements? Choose 2 answers
A. Enable Big Deal Alerts.
B. Allow Chatter feed tracking on opportunities.
C. Enable Chatter feed on similar opportunities.
D. Use opportunity update reminders.
Cloud Kicks wants sales representatives to be able to share key documents directly with customers who are not Community users. Which Salesforce feature satisfies this requirement?
A. CRM Content
B. Chatter links
C. Documents
D. Attachments
UC wants to implement a website for a new product launch. The site should be publicly available, allow visitors to submit requests for information, and be managed by the non-technical marketing team. What solution should the consultant recommend?
A. Site.com
B. Customer Community
C. Salesforcel Sites
D. Force.com Sites
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