Salesforce Salesforce Certifications CRT-251 Questions & Answers

• Question 281:

  Universal Containers plans to migrate its existing knowledge base into Salesforce Knowledge. Which three statements must be considered? Choose 3 answers

  A. A separate .csv import file is uploaded for each data category

  B. Each article must be associated to an article type

  C. A separate .csv import file is uploaded for each article type

  D. Attachments and .html files must be referenced in a corresponding .zip file

  E. Once .csv import file is uploaded for all article types

  Correct Answer: BCD

• Question 282:

  A company has call centers in Europe, North America and Japan. Cases not closed within four hours should be escalated. Call Center Managers have noticed that some Open Cases are not being escalated on time. Which two configurations should a Consultant check to try to solve the problem? Choose 2 answer

  A. Case Assignment Rules

  B. Call Center Holidays

  C. Milestones and Entitlements

  D. Case Business Hours

  Correct Answer: CD

• Question 283:

  Universal containers sales team would like to track product shipments for each of its customers. The shipment tracking information is currently available in a back end system, which the company plans to integrate with Salesforce. Which objects are relevant for this integration?

  A. Opportunity, Opportunity product, Custom object-Shipment Status.

  B. Lead, Opportunity, Product, Custom object-Shipment Status.

  C. Opportunity, Opportunity product, Contract, Custom object Shipment Status.

  D. Lead, Account, Opportunity Product, Custom object -Shipment Status.

  Correct Answer: A

• Question 284:

  Universal Containers wants to record information about the conferences it holds and people who attended them. An attendee could potentially attend multiple conferences. The Company would like to display this information on the contact layout using the standard configuration. How the system should be designed to meet the company's requirement.

  A. Utilize campaigns for conference and a custom object to record attendee information

  B. Utilize campaigns for conferences and add Campaign member to record attendee information

  C. Create a custom object for conferences and a custom object to record attendee information

  D. Create a custom object for conference and a custom lookup field to conference on Contact

  Correct Answer: B

• Question 285:

  Universal Containers wants to track the campaigns that influence won opportunities. Using standard functionality, what should a consultant recommend to meet this requirement? Choose 2 answers

  A. Have the administrator specify a time frame that limits the time a campaign can influence the opportunity after the campaign first associated date and before the opportunity created date.

  B. Add campaigns to opportunities when the campaign is related to a contact that is assigned a contact role on the opportunity prior to the close date.

  C. Automatically add child campaigns of the primary campaign source if the child campaigns have an end date that falls before the opportunity close date.

  D. Have representatives populate a field on the opportunity record with the dollar amount of the expected revenue from the campaigns that influenced the opportunity.

  Correct Answer: AB

• Question 286:

  Universal containers uses a custom object named Insight, which is the child in a master-detail relationship with the opportunity object. Sales teams use this object to create requests for analysts who conduct supporting research regarding an opportunity. Sales teams use Salesforcel mobile app and want to easily create new insight records from their phones. What should a consultant recommend to meet this requirement?

  A. Create a related list button

  B. Create a publisher action

  C. Create a visualforce page

  D. Create a custom object tab

  Correct Answer: D

• Question 287:

  Universal Containers has hired a consulting firm to implement its new Service Cloud platform and requires quick iterations and a speedy project completion. UC has requested frequent project updates for check-ins and refinement. Which methodology should the Consultant recommend given the requirements?

  A. Kanban

  B. Waterfall

  C. Agile

  D. Force.com IDE

  Correct Answer: C

• Question 288:

  Universal Containers has a lead qualification team that qualifies and converts leads into opportunities. During lead conversion, the new opportunity must be assigned to the account owner. Which solution should a consultant recommend to meet this requirement?

  A. Create an assignment rule on the opportunity.

  B. Create a trigger on the opportunity.

  C. Create an assignment rule on the account.

  D. Create a workflow on the opportunity.

  Correct Answer: B

• Question 289:

  Universal Insurance is a large insurance company with a customer base that includes both individual consumers and businesses. The company has implemented Person Accounts in Salesforce. It has a custom object for policies that needs to relate to both Person Accounts and Business Accounts. What is the minimum configuration on the policy custom object needed to meet this requirement?

  A. Create a contact lookup field and an account lookup field

  B. Create a master-detail account relationship

  C. Create a master-detail contact relationship

  D. Create a custom contact lookup field

  Correct Answer: B

• Question 290:

  Universal Containers would like to implement a solution to hold service reps accountable to customer Service level agreements. Which two steps are necessary to satisfy this requirement? Choose 2 answers

  A. Set up Milestones

  B. Enable Work Orders

  C. Configure Service Contracts

  D. Create an Entitlement Process

  Correct Answer: AD