Universal Containers has configured salesforce to store all individual consumer contact under a single account called "Consumer". The consumer business has grown to more than 500,000 Contacts. Mass update are no longer completed within the defined maintenance timeframe and an increased number of errors are being reported. What should consultant recommend to improve system performance? Choose 2 answers
A. Enable person account and migrate the data
B. Ensure that no single account has more than 10000 contacts
C. Removes the account assignment for all objects
D. Add an index to the account field on the contact object
Universal Containers requires its sales representatives to go through an internal certification process to sell certain groups of products. What could be done to prevent a sales representatives from adding these products to opportunities if they are not certified to sell them? Choose 2 answers
A. Use a validation rule on opportunity products to prevent them from adding products mrked as requiring certification if they are not certified.
B. Use a criteria-based sharing rule on products marked as requiring certification to only share the products to users who are certified
C. Use a validation rule on products marked as requiring certification to prevent them from being added to an opportunity.
D. Use a separate price book for the products requiring certification and only share the price book to users 1--' who are certified.
In the last requirements meeting, Cloud Kicks team member mention that they will be taking the next week off for a conference. What should a Consultant do in response to this news?
A. Update the solution design while they are at the conference
B. Have the client sign off on requirements and start the build
C. Set up two requirements workshops the following week
D. Update the project plan and communicate it to all the stakeholders
When an Opportunity Stage is marked as Closed Won, Cloud Kicks wants an email to be sent to a team of Executives. This email should include details about the Opportunity along with the related Opportunity Products and Account. Which solution should the Consultant recommend to active this requirement?
A. Use Process Builder and HTML Email Templates.
B. Develop an Inbound Email Service.
C. Use Workflow rules and HTML Email Templates.
D. Develop a custom Apex Trigger that uses custom email messaging.
Universal Containers has millions of customer in Salesforce, but only a very small percentage have opened support cases in the past. Recently, Universal Containers has implemented a Customer Community and plans to allow customers to be authenticated users to increase self-service rates. Which two methods should be used to enable the customers on the Community? Choose 2 answers
A. Have agents manually create Users when Community access is requested by Customers
B. Send email notifications to all Customer to join the Community
C. Have agents provide Customer with Community registration instructions when working a case
D. Identify active Customer and send them registration instruction via email
Cloud Kicks implementing Enterprise Territory Management for its retail sales. The Sales Director wants to organize Territories based on their characteristics.
How can the Consultant meet this requirement?
A. Create a Territory Management Model with Territory Hierarchy and with priority.
B. Create a Territory Model with Territory hierarchy and set allocations.
C. Create a Territory Hierarchy, and set allocations and assignments.
D. Create Territory Types with priority and then create a Territory based on Territory Types.
Universal Containers is devising a separate sales methodology to upsell service contracts to its existing customer base. The company would like to track and report on these deals separately from other deals. What should a consultant recommend to meet this requirement?
A. Add upsell as a stage and create a summary report by opportunity stage
B. Create an opportunity record type and sales process for reporting on these deals
C. Create separate page layout and report to flag and report on these deals
D. Create a customer filed on opportunity to flag and report on these deals.
UC recently acquired Global Packaging, a company that has complementary Products. UC wants to run a major campaign showcasing its new product bundling. The company will use multiple marketing channels to create awareness in the marketplace. Each marketing channel will need to be measured for its effectiveness both individually and collectively. How should the consultant design the solution for UC?
A. Create a single campaign, add members, and set the status to active
B. Create campaigns for each channel with members and link child campaigns to a parent campaign
C. Create campaigns for each channel, link them to a parent, and add members to the parent
D. Create a single campaign and add member statuses for each marketing channel
UC wants to migrate accounts from a legacy system into Salesforce. The client wants the unique account IDs for the account records in the legacy system to be imported into Salesforce to allow a quality control comparison to be conducted after the migration is complete and facilitate future integration. What solution should the consultant recommend to meet this requirement?
A. Create a custom external ID field in Salesforce and migrate the legacy system account ID into this field
B. Create s custom object called external ID and migrate the legacy system account ID data into this custom object.
C. Ensure that the names of the account records are migrated correctly so the client can conduct proper quality control U testing.
D. Create a custom unique number field in Salesforce and migrate the legacy system account ID into this field.
The marketing Manager at Universal Containers wants to leverage the power of sales cloud to support the sales following requirement:
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monitor website traffic
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Email 1200 leads per day
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capture customer satisfaction survey result on a web form
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Understand (report) the case of marketing exercise vs sales activity
What should a consultant recommend to meet this requirement?
A. Use mass email, campaign, campaign influence, web-to-lead, opportunity and report
B. Use community campaign, web-to-lead, opportunity and report and dashboard
C. Use site.com campaign web-to lead opportunity, report, and dashboard
D. Use AppExchange marketing app, campaign, web-to-lead, opportunity and report
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