Universal Containers has a large sales department that is dispersed worldwide. Sales managers want greater visibility into the opportunities in progress with their respective teams and would like to receive email notifications when key opportunity fields are changed (e.g., amount or sales stage). However, individuals would like to control the frequency of their email notifications. Which solution should a consultant recommend for this scenario?
A. Configure the individual Salesforce for Outlook email settings to control notification frequency.
B. Define a workflow rule and email task that is triggered when key fields are updated to new values.
C. Configure the opportunity teams for opportunities so that only interested sales users are receiving notifications.
D. Configure Chatter and its related notification settings to provide relevant updates to interested sales managers.
Which three processes are a use case for Visual Workflow? Choose 3 answers
A. Assignment of email to a case queue based on subject.
B. Decision-based troubleshooting for agents.
C. Cross-sell promotions for agents.
D. Field validation during case creation.
E. Caller verification and creation of a new case.
Northern Trail Outfitters (NTO) wants controlled access for its users allowing them to see all accounts, but only make changes to the accounts they own and the contacts within those accounts. How should NTO set its default access for accounts and contacts?
A. Set accounts to private and contacts to controlled by parent.
B. Set accounts to public read-only and contacts to controlled by parent.
C. Set accounts to public read-only and contacts to private.
D. Set accounts to private and contacts to private.
Universal Containers marketing department runs many concurrent campaigns. It has specified that the influence timeframe for a campaign is 60 days. When a contact is associated to an opportunity in a contact role, what is the impact on the campaign influence for opportunities?
A. Campaigns in which a contact became a member within the last will be added to the campaign influence L' related list.
B. Sales reps can choose which campaigns created within the last 60 days should be added to the campaign influence related list.
C. All campaigns created within the last 60 days will be added to the campaign influence related list.
D. All contacts associated with campaigns will be added to the campaign influence related list.
Universal Containers recently enabled Chatter and has found it extremely helpful in the sales process. Given the success, Universal Containers would like to bring the competitive intelligence team into Salesforce to leverage Chatter to collaborate on opportunities when key competitors are identified. Which step should be considered when setting up the competitive intelligence team? Select two answers.
A. Set up each member of the competitive intelligence team with standard user licenses.
B. Add the competitive intelligence team to Chatter groups organized by competitor.
C. Set up each member of the competitive intelligence team with Chatter Free licenses.
D. Create a single user for the competitive intelligence team to share.
A Sales Rep at Cloud Kicks has a requirement to have access to all child Accounts of the Accounts they own. The Organization-wide Default setting for Account is private. What happens if a user has access to a parent Account?
A. The user will access to All Accounts if "Gran Access using Hierarchies" is enabled.
B. Access can be granted by setting up a sharing rule via Account Hierarchy.
C. Access to child Account will need to be manually added.
D. The user will have access to child Account records.
What is a capability of Data.com Clean? Choose 3 answers
A. Data.com Clean can be used with Salesforce.com person accounts and business accounts.
B. Accounts must be cleaned before cleaning contacts, but leads may be cleaned either before or after cleaning LI accounts.
C. Individual records can be manually compared side-by-side with matched Data.com records and updated field-by-field.
D. Accounts, contact, and lead records can be selected from a list and cleaned all at once.
E. Data.com can be configured to run automated Clean jobs to flag field differences and automatically fill blank fields.
What are the benefits of enabling territory management? Choose 2 answers
A. Support to complex and frequently changing sales organization
B. Ability to generate account sharing rule based on territory membership
C. Support for multiple forecast per user based on territory membership
D. Ability to expand private sharing model using account criteria
E. Ability to include opportunity in more than one record.
Universal Containers supports two lines of business: shipping and freight. The sales cycle for freight deals is more complex and involves more stages than the shipping sales cycle. Which solution should a consultant recommend to meet these business requirements?
A. Create different record types and sales processes for each line of business, and use workflow field updates to assign stages.
B. Create different record types and sales processes for each line of business and assign different stages to each page layout.
C. Create different record types and sales processes for each line of business, and assign different sales processes to each page layout
D. Create different record types and sales processes for each line of business, and assign different page
layouts to each record type.
A Cloud Kicks syncs with a distributor partner's external system that ships the "Shoe of the Month" club to all Cloud Kicks' monthly subscribers. The VP Of Delivery wants to get notifications when machines that fold the boxes are malfunctioning, so that they can preemptively communicate to subscribers that the shipment may be delayed. What should the Consultant recommend?
A. Platform Events
B. Salesforce-to- Salesforce
C. Salesforce Connect
D. Workflow rules with email alerts
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