Salesforce Salesforce Certifications CRT-251 Questions & Answers

• Question 461:

  The VP Of Sales at Cloud Kicks wants to give the sales team the power of the Salesforce Mobile app so that sales reps can do their tasks on the go. The sales team needs to create and edit Leads, Contacts, and Opportunities with ease. Which two features should the Consultant recommend for the sales team to use? Choose 2 answers

  A. Lightning Mobile Component

  B. Mobile Smart Actions

  C. Quick Actions

  D. Einstein Activity Capture

  Correct Answer: BC

• Question 462:

  The Cloud Kicks website Contact Us form creates Leads that need to be followed-up on in a timely manner by the sales representatives- The VP of Sales wants to be notified when the Lead creation date has passed 24 hours and the lead status is still new. The sales representatives would also like a list to follow up. Which two actions should the Consultant perform to create a solution? Choose 2 answers

  A. Create a Lead list view filtered for "Lead created date NOT equal to TODAY" and "Status equals new".

  B. Create a Lead escalation rule for "Lead created date NOT equal to TODAY" and "Status equals new"

  C. Create a process builder process to send an email.

  D. Create a dynamic report for sales representatives to subscribe to.

  E. Create a publisher action on Lead.

  Correct Answer: BD

• Question 463:

  UC is deploying Salesforce for lead and opportunity Management. Several area of the application need to be customized using Apex and Visualforce in order to meet business requirements. Which steps can be taken to execute an effective test plan that will ensure high quality components? (2 answers)

  A. Create test conditions that cross-reference use cases from project documents

  B. Delegate unit testing to application end users because they understand the requirements best

  C. Rely on automated test script tools to ensure maximum test coverage

  D. Write detailed test scripts that define specific conditions, actions, and expected results

  Correct Answer: AD

• Question 464:

  Universal Containers wants to integrate the sales cloud solution with accounting system. What standard objects are likely to be used in the integration?

  A. Account, contact and lead

  B. Account, contact and contract

  C. Account, lead and opportunity

  D. Account, case and lead

  Correct Answer: B

• Question 465:

  Universal Containers wants to prevent sales users from modifying certain opportunity fields when the sales stage has reached Negotiation/Review. However sales directors must able to edit these fields in case last minute updates are required. Which solution should a consultant recommended?

  A. Create a validation rule to enforce field access based on the sales stage and profile.

  B. Create a Workflow rule to enable field access for the sales directors based on sales stage.

  C. Modify the profile for sales directors to enable the "Modify AH" object permission for the opportunities.

  D. Change the field level security for the sales rep to restrict field's access based on the sales stage.

  Correct Answer: A

• Question 466:

  Universal Containers wants to improve the accuracy of its current sales forecast. It also wants to improve the relevance of its sales stages and the role they play in the sales process. How should the relationships between the various elements of the sales process be defined to meet these requirements?

  A. Map appropriate sales stage to opportunity stage; assign accurate forecast probability

  B. Map opportunity stages to forecast categories; assign accurate probability to each stage.

  C. Map forecast probability to opportunity probability; assign appropriate sales stage

  D. Map sales probability values to forecast categories; assign sales stages accurate percentages

  Correct Answer: B

• Question 467:

  Which option best identifies with the Chatter Profile Page?

  A. Everyone can see what you post here. Displays posts from everyone you're following.

  B. Everyone can see what you post here. Only displays posts directed to you.

  C. Only users with access rights can view or post here.

  Correct Answer: B

• Question 468:

  Universal Containers plans to deploy the new Service Cloud console to its support team. Which steps should be considered in deployment? (There are three correct answers.)

  A. Customize highlight panels for all objects.

  B. Set up interaction logs and assign them to user profiles.

  C. Assign users the Service Cloud User feature license.

  D. Set up users and assign them to a queue.

  E. Customize case list views.

  Correct Answer: ABC

• Question 469:

  Territory Mgt (why use it?) ?choose 3 answers:

  A. Sales commissions

  B. Currency reconciliation

  C. Data access rules for accounts and opportunities

  D. Assigning accounts to territories

  E. Alignment of overlay sales teams

  Correct Answer: CDE

• Question 470:

  Arrange the steps to view record related lists in the correct order (using Salesforce Classic).

  A. Open the record or highlight it in the view

  B. Open the menu to display the group of objects associated with the selected record

  C. Select the required type of related records from the displayed objects

  Correct Answer: ABC