Which task should be included in a business continuity plan for a contact center? (There are three correct answers.)
A. Route cases to agents in an alternate center.
B. Disable the Interactive Voice Response (IVR) system.
C. Deliver training on case handling for contingent staff.
D. Update the case status field values.
E. Monitor service level agreements (SLAs) and notify customers.
What are the factors that influence marketing metrics and drive key marketing business challenges?
A. Insufficient lead generation
B. Poor alignment with sales
C. Measuring marketing ROI
Sales representatives at Cloud Kicks often receive important customer emails they want to record as activities related to Contacts in Salesforce. Cloud Kicks has Office 365, and there is a policy preventing users from Installing anything directly on their computers. Which solution should a Consultant recommend to meet this requirement?
A. Salesforce Console for Sales
B. Lightning Sync
C. Lightning Console for Sales
D. Salesforce for Outlook
A Campaign Call-Down report justifies the spend on programs; helps to know who to target for future campaigns; shows the relations to sales data, lead data, and analysis of campaigns; and reflects how customer community interacts and how it affects sales. Who would benefit most from the idea that this report shows the relations to sales data, lead data, and analysis of campaigns?
A. VP Marketing
B. BI/Analytics
C. Marketing Executive
D. Campaign Manager
Which best describes the Salesforce Automation feature "Activities"?
A. Ensures that we are tracking our progress towards the desired states.
B. Enforces the business process.
C. Identifies key stakeholders from the buy side.
D. Makes sure we recognize those involved in the sales process.
E. Allows to better automate the sales methodology.
F. Determines the sales stages of an organization.
Which best describes the Salesforce Automation feature "Data Valid action" ?
A. Ensures that we are tracking our progress towards the desired states.
B. Enforces the business process.
C. Identifies key stakeholders from the buy side.
D. Makes sure we recognize those involved in the sales process.
E. Allows to better automate the sales methodology.
F. Determines the sales stages of an organization.
Insurance policies on accounts. 2 sales teams should not see each other's policies. 2 custom objects, each w/relationship to account object. Both objects private. What are the design considerations here?
A. Sales user needs to apply manual sharing rules
B. Custom report type needs to be created to view all policies in a single report
Import 100 leads/mo ?need to prevent dups.
A. Import using import wizard
B. Run script in external DB to identify dups.
C. Import leads and use global search to identify dups.
D. Export existing leads using a report and scrub prior to re-import
How many additions do you use to clean a record with Data.com?
A. 5
B. 12
C. 1
D. 0
Universal containers has 1 price book with US dollars and Canadian dollars currency amounts for all products. Salesperson, when adding products to opportunity, only see CAD. What's wrong?
A. Sales reps selected wrong price book
B. Advanced currency management not enabled for CAD
C. Muli-currency disabled for org
D. Opportunity currency setup as CAD (not sure about this)
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