Salesforce Salesforce Certifications CRT-251 Questions & Answers

• Question 531:

  Which of the following is a typical challenge for a sales organization? (Select all that apply)

  A. Optimizing lead management

  B. Driving more business

  C. Improving sales rep productivity

  D. Complete visibility

  E. Poor customer satisfaction

  Correct Answer: ACD

• Question 532:

  Planning an implementation ?what should be included in end user support plan ?choose 2 answers:

  A. Meeting schedule to review open issues

  B. Process for users to report issues

  C. Communication to customers about potential issues

  D. 24x7 IT support

  Correct Answer: AB

• Question 533:

  Which pair of reports is best associated with the business driver "Manage the Funnel"?

  A. "# of Face-to-Face Meetings" and "# of Deals Won, Lost, and In-Progress"

  B. "Stage Duration Age" and "Forecast by Sales Rep"

  C. "Closed Opportunities by Lead Source" and "Reasons for Lead Disqualification"

  Correct Answer: B

• Question 534:

  How do you ensure that products can't be removed from an opportunity after it reaches a certain stage? Choose 2 answers:

  A. Validation rule on opportunity product

  B. Enable audit trail

  C. Update record type and page layout to remove ability to add product

  D. Validation rule to ensure rollup summary field on opportunity doesn't change

  Correct Answer: AD

• Question 535:

  What are some of the ways to align communication between the sales and marketing organizations? (Select all that apply)

  A. Provide sales collateral in one place

  B. Standardize internal and external communication with templates

  C. Communicate availability of sales collateral

  D. Have a daily meeting with sales to check on latest developments

  E. Gather feedback on sales collateral and templates

  F. Evaluate impact of collateral on bringing leads through to close

  Correct Answer: ABCDEF

• Question 536:

  Customizable Forecasting must be enabled by salesforce.com support.

  A. True

  B. False

  Correct Answer: B

• Question 537:

  Which of the following stage should be matched with the Forecast Category "Omit"?

  A. Early pipeline stages

  B. Mid pipeline

  C. Late pipeline stages

  D. Closed and Won

  E. Closed and Lost

  Correct Answer: E

• Question 538:

  Which of these steps should take place before setting a List Price for a Product? (Select all that apply)

  A. Update all items in the Standard Price Book

  B. Update all items in the Custom Price Book

  C. Create the Product

  D. Define the Product's Standard Price

  E. Specify a Quantity or Revenue Schedule

  Correct Answer: CD

• Question 539:

  Where do you select the "Marketing User" checkbox to enable a user to create, edit, delete, and clone campaigns; manage campaign members; and edit advanced campaign setup?

  A. Org-wide defaults

  B. User record

  C. Profile

  D. Sharing Rules

  Correct Answer: B

• Question 540:

  Role hierarchy should normally mimic the org structure.

  A. True

  B. False

  Correct Answer: B