Salesforce Salesforce Certifications CRT-251 Questions & Answers

• Question 521:

  Universal Containers is designing a contact center that will store 20 million cases. Of those, 5 million will need to be accessed for reporting and search. Which approach will ensure best system performance? Chose 3

  A. Custom indexes

  B. Tiered data strategy

  C. Record types

  D. Division

  E. Custom search

  Correct Answer: ABD

• Question 522:

  What should you keep in mind when designing a solution to improve Sales Rep productivity? (Select all that apply)

  A. Links may be confusing; use them sparingly

  B. Including App Exchange mash-ups may slow down Sales Reps

  C. Information should be entered only once

  D. Finding information should only be a few clicks away

  Correct Answer: CD

• Question 523:

  Arrange the steps to set a pass code, in the correct order (using Salesforce Classic).

  A. Enter your pass code again for confirmation

  B. Enter your pass code when prompted to create a pass code

  C. Ensure that the Salesforce Classic application is installed and all your Sales force records are downloaded to your device

  Correct Answer: ABC

• Question 524:

  Which best describes the Salesforce Automation feature "Opportunity Teams" ?

  A. Ensures that we are tracking our progress towards the desired states.

  B. Enforces the business process.

  C. Identifies key stakeholders from the buy side.

  D. Makes sure we recognize those involved in the sales process.

  E. Allows to better automate the sales methodology.

  F. Determines the sales stages of an organization.

  Correct Answer: D

• Question 525:

  Competitor is beating us out of deals. Where to track competitor product info?

  A. Product

  B. Opportunity

  C. Opportunity product

  D. Asset

  Correct Answer: A

• Question 526:

  Which of the following are the main challenges that affect Sales Rep productivity? (Select all that apply)

  A. Lack of motivation

  B. Tedious data entry process

  C. Difficulty in finding information

  D. Not enough leads from marketing

  E. Difficulty in keeping client data current

  F. Having to create reports manually

  Correct Answer: BCEF

• Question 527:

  Data.com: The checkmark next to records in search results indicates the record is already in Salesforce.

  A. True

  B. False

  Correct Answer: B

• Question 528:

  Which metric influences customer satisfaction? Choose 2 answers:

  A. First call resolution

  B. Cost per call

  C. After call work

  D. Call quality

  Correct Answer: AD

• Question 529:

  A Campaign Call-Down report justifies the spend on programs; helps to know who to target for future campaigns; shows the relations to sales data, lead data, and analysis of campaigns; and reflects how customer community interacts and how it affects sales. Who would benefit most from the idea that this report helps to know who to target for future campaigns?

  A. VP Marketing

  B. BI/Analytics

  C. Marketing Executive

  D. Campaign Manager

  Correct Answer: D

• Question 530:

  Sales rep @ UC collaborates with ABC company on opportunity to sell to XYZ Company. ABC Co has been added to partner related list on the opportunity. What will automatically happen? Choose 2 answers:

  A. Partner record added to ABC account

  B. Partner record added to XYX account

  C. Sales team membership granted to ABC Co

  D. Partner portal access granted to ABC Co

  Correct Answer: CD