Salesforce Salesforce Certifications CRT-402 Questions & Answers

• Question 91:

  UVC needs to send an outbound message to an external system when a record has been updated. What is the recommended feature to meet this requirement?

  A. Visual Workflow

  B. Lightning Component

  C. Process Builder

  D. Workflow

  Correct Answer: D

• Question 92:

  Universal Containers stores invoices in SAP. Users want to view invoice data on the related Account records in Salesforce. How can this be achieved? Choose 2 answers

  A. Create a custom Invoice object and connect to SAP using Data Loader.

  B. Create an external object connected to an invoice table in SAP.

  C. Use SAP data export functions to load data directly in Salesforce

  D. Connect to an OData Publisher Service for SAP databases

  Correct Answer: BD

• Question 93:

  A custom object named Assignment has a private sharing setting that grants access using hierarchies. The organization has a role hierarchy where the "Specialist" role reports to a "Manager" role which reports to a "Director" role. The director role is at the top of the role hierarchy. A user who is the manager role creates a new Assignment record. Who can send this record?

  A. The record owner and the directors in their hierarchy.

  B. The record owner and those above the specialist role in their hierarchy

  C. The record owner and the managers in their hierarchy

  D. The record owner and the specialists in their hierarchy

  Correct Answer: A

• Question 94:

  UVC wants to automate a business process using workflow. They are aware that workflow rules may cause recursive behavior, and as a result certain actions will only cause workflow rules that didn't fire previously to be retriggered. Which workflow action might cause this behavior?

  A. Workflow Outbound messages with the "Protected Component" field selected

  B. Workflow Field Updates with the "Re-evaluate Workflow Rules After Field Changes" field selected

  C. Workflow Emails containing hard coded links with Salesforce IDs referencing specific workflow rules

  D. Workflow Tasks where the "Due Date" field is set to "Rule Trigger Date" minus X days

  Correct Answer: B

• Question 95:

  Cool Air Conditioners has been using Service Cloud to manage cases, but are now considering using it to manage field service jobs. They would like to track field service activity and assignment to technicians. What is the recommended solution to meet these requirements? Choose 1 answer.

  A. Install an AppExchange product that provides Field Service functionality

  B. Extend the Service Cloud configuration to handle Field Service cases

  C. Utilize the standard objects Work Order and Work Order Line Items

  D. Use real time API integration to connect Salesforce with an external field service application

  Correct Answer: C

• Question 96:

  What is a true statement in regards to converting a tabular, summary, ormatrix report to a joined report? (Choose 3)

  A. The rows to display filter is not supported in joined reports

  B. Report formula fields are not supported in joined reports

  C. Bucket field are not supported in joined reports

  D. Joined report blocks are formatted as matrix reports

  E. Cross filter are not supported in joined reports

  Correct Answer: ACE

• Question 97:

  Universal Containers needs a field on the Account to track how many Opportunities are closing within the next 30 days. What can be used to accomplish this goal?

  A. Process Builder

  B. Apex Code

  C. Roll-up Summary Field

  D. Workflow Rule

  Correct Answer: C

• Question 98:

  Field type conversion. Which of the following are true: (2)

  A. Data can be lost when converting from auto-number to text

  B. Data can be lost when converting from number to currency (assuming that field lengths are identical)

  C. Information can be lost when converting from text area (rich) to text area (long)

  D. Data can be lost when converting from simple picklist to multi picklist

  Correct Answer: AC

• Question 99:

  The recruiters at Universal Containers have requested that the candidate list view match the look and feel of the employee referral web page. What can be used to accomplish this?

  A. Page Layouts

  B. Visualforce

  C. Record Types

  D. Publisher Actions

  Correct Answer: B

• Question 100:

  How would you ensure that records of a particular object are visible only to the user, and users higher in the role hierarchy? choose 2 answers.

  A. Set org wide sharing default for the object as private

  B. Set org wide sharing default for the object as manager view

  C. Define a profile list

  D. Define a role hierarchy

  Correct Answer: AD