Universal Containers is setting up Salesforce for the first time. Management wants the sales and marketing teams to have different navigation menus in the Salesforce Mobile App.
What option is available to an app builder to satisfy this requirement?
A. Create sales and marketing profiles and ensure read access to different objects.
B. Create mobile navigation menus for both the sales and marketing profiles.
C. Create public groups for sales and marketing and create mobile navigation menus for each group.
D. Create roles for sales and marketing and assign a custom homepage layout for each role.
Universal Containers has deployed custom tabs to Production via change sets, without including the profile settings.
What statement is true about the visibility of custom tabs in Enterprise Edition?
A. Custom tabs are not deployed.
B. Custom tabs are default on for all users.
C. Custom tabs are not hidden for all users.
D. Custom tabs are default off for all users.
Which two report formats can be used as a source report to configure a reporting snapshot? (Choose two.)
A. Summary format
B. Joined format
C. Matrix format
D. Tabular format
In Salesforce Classic, Universal Containers provides access to Salesforce for their Customer Support and Sales Operations teams. Management wants to ensure that when users log in, their home tab provides access to links and documentation that are specifically relevant to their team's function.
How can this requirement be met?
A. Create three home page custom components and three layouts; assign users by team.
B. Create three home page custom components and three layouts; assign user by profile.
C. Create two home page custom components and two layouts; assign to users by team.
D. Create two home page custom components and two layouts; assign to users by profile.
A custom field on an account is used to track finance information about a customer. Only members of the Finance Team have access to this field. However, the business wants to allow one customer service agent, who is assigned the customer service profile, read-only access to this field for special circumstances.
What is the recommended solution to grant the customer service agent access to the field?
A. Update the Customer Service Profile already assigned to the agent to allow for read-only access to the field via Field Level Security.
B. Create a permission set that allows read-only access to the field via Field Level Security and assign it to the agent.
C. Create a new profile to allow for read-only access to the field via Field Level Security and assign it to the agent.
D. Update the custom field's Field Level Security in setup to allow the agent read-only access to the field.
Universal Containers has created the custom objects Candidate and Interview in Salesforce to track candidates and interviews respectively. The company wants to track the total number of interviews a candidate has gone through on the candidate record without writing any code.
Which two actions should an app builder take to accomplish this requirement? (Choose two.)
A. Use a formula field on the Candidate record to show the total number of interviews.
B. Use a roll-up summary field on the Candidate record to show the total number of interviews.
C. Use a master-detail relationship between the Candidate and Interview objects.
D. Use a lookup relationship between the Candidate and Interview objects.
Universal Containers uses a custom object called Candidates to track information about people who are being recruited for jobs within the company. When an employee refers a recruiting candidate, that
employee should have access to the Candidate record; however, only HR users should be able to view, edit, and report on the Salary field.
What action should be recommended for controlling who can view the Salary field?
A. Create and assign separate Candidate page layouts for general employee users and HR users.
B. Restrict access to the "Salary" field for general employee users using field-level security.
C. Create and assign separate Candidate record types for general employee users and HR users.
D. Restrict access to the "Salary" field for general employee users using custom sharing settings.
Which two ways can an app builder grant object-level access to users? (Choose two.)
A. Public Groups
B. Permission Sets
C. Roles
D. Profiles
Universal Containers' CEO has asked that all deals with more than a 40% discount get automatically sent to the VP of Finance. He will review these details without the sales rep needing to take action.
Which two ways can this be accomplished without building code? (Choose two.)
A. Create a new approval process that has automatic submission enabled in the entry criteria.
B. Launch a flow that uses the submit for approval action to submit deals for approval.
C. Launch a new approval process that has automatic submission enabled as an initial submission action.
D. Create a new process with a submit for approval action to automatically submit deals for approval.
What feature can an app builder use to automatically assign cases that have been open longer than three days to the next support tier?
A. Case Assignment Rules
B. Case Escalation Rules
C. Case Business Rules
D. Case Auto Response Rules
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