Salesforce Salesforce Certifications FIELD-SERVICE-LIGHTNING-CONSULTANT Questions & Answers

• Question 51:

  Universal Containers is tracking customer issues in their call center. Sometimes this requires a technician to be onsite at the Customer's location. What set of steps should a Consultant recommend to dispatch the technician?

  A. Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.

  B. Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.

  C. Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.

  D. Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.

  Correct Answer: B

• Question 52:

  Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician's next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of theService Territories and control the number of Service Appointments that are pushed to the Technician.

  What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?

  A. Create an Apex Trigger.

  B. Build a Workflow Rule.

  C. Enable Drip feed Dispatch.

  D. Configure an Auto Dispatch Scheduled Job.

  Correct Answer: C

• Question 53:

  Universal container want to offercustomers a maintenance plan that provides 12 monthly checkups the customer will call to schedule each visit.

  How should consultant configure the maintenance plan to meet the requirements

  A. Set frequency to 1 month; generation time frame 0; Check auto generate work order

  B. Set frequency to 1 month; generation time frame 0; uncheck auto generate work order

  C. Set frequency to 1 month; generation time frame 12; uncheck auto generate work order

  D. Set frequency to 1 month; generation time frame 12; Check autogenerate work orderc

  Correct Answer: B

• Question 54:

  Universal containers wants to dispatch emergency work identified throughout the day that needs to completed before lower-priority work.

  What should the consultant recommend to meet this requirement?

  A. Create a custom Gantt action to call an apex class to reschedule appointments.

  B. Write a batch apex class to unscheduled low priority work orders.

  C. Define a global optimization job to run hourly.

  D. Apply the reshuffle action within the Gantt.

  Correct Answer: D

• Question 55:

  Universal Containers schedules jobs that require multiple steps when on-site. They would like to add a new status to the existing statusflow. Which two configurations need to be set up? Choose 2 answers.

  A. Add the allowed Status Transitions in Field Service Settings.

  B. Add new Status to the Work Order

  C. Add the Status Transitions to the Technicians' Profile.

  D. Add new Status to theService Appointment.

  Correct Answer: CD

• Question 56:

  What are the two benefits of using field service lightning apps instead of Salesforce mobile apps? Choose 2 answers

  A. Agents view of upcomingservice appointment

  B. Offline access to flow

  C. Native customer signature capture

  D. Customized navigation menu

  Correct Answer: BC

• Question 57:

  Universal Containers wants Technicians using the Salesforce Field Service mobile app to indicate when Service Appointments are at risk of late completion. What should a Consultant recommend to meet this requirement?

  A. Post to the Service Appointment Chatter feed.

  B. Change the Status field on the ServiceAppointment.

  C. Adjust the Scheduled End field on the Service Appointment.

  D. Update the In Jeopardy field on the Service Appointment.

  Correct Answer: A

• Question 58:

  Universal Containers outsources 100 hours of weekly maintenance to an external Contractor. Jobs are assigned to a ContractorManager instead of individual external technicians. The Contractor Manager is in charge of updating Service Appointments and Work Orders upon completion.

  How should a Consultant implement the requirement?

  A. Create the individual Technicians as Service Crew Members.

  B. Set the individual Technicians as Capacity-Based Service Resources.

  C. Set the Contractor Manager as a Capacity-Based Service Resource.

  D. Create the Contractor Manager as a Crew Service Resource.

  Correct Answer: C

• Question 59:

  Universal containers wants to track when technicians need to visit a customer site multiple times to resolve an issue.

  How should a consultant configure this using a single work order?

  A. Create a new work order line item for each site visit.

  B. Create a new product consumed for each site visit.

  C. Create a new child work order for each site visit.

  D. Create a new service appointment for each site visit.

  Correct Answer: D

• Question 60:

  The org-wide default sharing for a service appointment is set to beprivate.

  If service appointment is cancelled, which users will have visibility to record?

  A. Assigned resources, owner of service appointment and member of user territory

  B. Assigned resources, owners of service appointment and member of service territory

  C. Owner of service appointment and member of service territory

  D. Owner of service appointment and member of user territory

  Correct Answer: D