Salesforce Salesforce Certifications FIELD-SERVICE-LIGHTNING-CONSULTANT Questions & Answers

• Question 71:

  Universalcontainers has enabled field service lightning and wants to enable milestones for work orders. What should a consultant take into consideration?

  A. Creating milestones for work orders requires an entitlement for case.

  B. Creating milestone trackers requires a custom lightning component.

  C. Creating entitlements for work orders requires a custom lightning component.

  D. Creating entitlements for cases and work orders must be separated.

  Correct Answer: D

• Question 72:

  Universal Containers (UC) uses Service Contract based Entitlements to determine their Service Level Agreements. UC would like to track adherence to Service Contract SLAS. Where would UC apply an Entitlement record to track the specific Service Contract SLAS?

  A. Work Order Line Items

  B. Service Contract

  C. Work Order

  D. Account

  Correct Answer: D

• Question 73:

  Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling. Which two approaches will contribute to this goal? Choose 2 answers

  A. ReducedWork Orders per Shift.

  B. Reduced Overtime per Work Order.

  C. Reduced Travel Time per Work Order.

  D. Reduced Absences per Employee.

  Correct Answer: BC

• Question 74:

  A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created.

  Which twoactions should NTO take to give the dispatcher access to all relevant Midwest records? Choose 2 answers

  A. Create a new user territory associated with the Service Territory and dispatcher.

  B. Configure and run the User Territory Sharing Job in Field Service Settings.

  C. Assign a new user territory and add each of the assigned service resources.

  D. Add the resources assigned to the Service Territory's Member related list.

  Correct Answer: AB

• Question 75:

  Universal Containers' DSO (Days Sales Outstanding) is at an all-time high, and they are evaluating way to shorten the collection time.

  What will help reduce DSO?

  A. Require Technicians log all non-billable hours.

  B. Require customer signature on billable Work Orders

  C. Require approval on all Installations.

  D. Require Technicians sign-off on Work Orders.

  Correct Answer: D

• Question 76:

  Universal Containers (UC) has 140 service resources who handle 2,400 service appointments per day.

  How should UC define Service Territories to ensure ahigh quality of optimization and dispatcher experience?

  A. Three Service Territories with fewer than 50 resources

  B. Two Service Territories that split the Service Resources evenly

  C. One Service Territory with four Polygons

  D. Five Service Territories with fewer than 500 Service Appointments per day

  Correct Answer: A

• Question 77:

  an inventory manager at universal containers wantsto better understand the distribution of a critical and expensive part across all Inventory locations as the is reused and restocked.

  What should the consultant leverage to meet this requirement?

  A. Assets

  B. entertainment plan

  C. product item

  D. maintenance plan

  Correct Answer: C

• Question 78:

  The dispatcher at universal containers wants wants to schedule service appointment from the dispatch console while taking the scheduling policy into consideration

  Which three options are available to dispatchers?

  A. Select the service appointment from thelist, user the "change status" action and "dispatch"

  B. Select the service appointment from the list and the "schedule" action

  C. Select multiple service appointment from the list and bulk schedule them

  D. Select a service appointment from the list, use the "candidates" action, and select the best time slot

  E. Select a service appointment from the list, use the "edit" action and allocate the Resources

  Correct Answer: BCD

• Question 79:

  Universal containers has customers who have previously negotiated pricing on some products.

  Which price book structure should a consultant recommend when considering the implications of pricing on work orders?

  A. Utilize a custom global price book and add all products as price book entries

  B. Utilize a custom global price book and add price negotiated products as price book entries

  C. Create customer specific price books and add all products as price book entries

  D. customer specific price books and add only price negotiated products as price Create book entries

  Correct Answer: C

• Question 80:

  Universal Containers uses a complex service model that involves scheduling multiple Service Technicians for each customer interaction (e.g., an install). How can a Consultant ensure that a Service Technician enters the data necessary to track completed work?

  A. Updatethe Case Feed and tag the associated Service Representative.

  B. Update the Work Order Line Item and its associated parent Asset.

  C. Update the Service Appointment and its associated parent record.

  D. Update the Work Order and its associated parent Account.

  Correct Answer: B