Salesforce Salesforce Certifications FIELD-SERVICE-LIGHTNING-CONSULTANT Questions & Answers

• Question 81:

  universal containers needto send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time.

  How should the consultant make this requirement?

  A. Create a work rule with two required skills

  B. Create a two-service crew

  C. Create a crew with two technicians

  D. Create two service appointment

  Correct Answer: C

• Question 82:

  A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck. Which three steps should a Consultant recommend to track the number of parts consumed? Choose 3 answers.

  A. Build a report to view Products Consumed on Work Order Line Items.

  B. Build a report using the Service Appointment Inventory module.

  C. Build a report to view Products Consumed on Work Orders.

  D. Build a report using the Work Order inventory module.

  E. Build a report to view Inventory Transactions.

  Correct Answer: ACE

• Question 83:

  Universal Containers wants toencourage their Technicians to identify sales opportunities in the field. Which option should a Consultant recommend?

  A. Log a follow-up task on the Work Order.

  B. Call the Sales Team with the Opportunity.

  C. Create a custom filed on the Work Order.

  D. Create a Quick Action to create the Opportunity.

  Correct Answer: D

• Question 84:

  How should the consultant recommend visualizing the highest revenue generating service appointments on the Gantt?

  A. Add the relevant field to the field set.

  B. Use map report layers.

  C. Color code using Gantt palettes.

  D. Create a Gantt action to highlight.

  Correct Answer: C

• Question 85:

  Universal Containers has Resources working in multiple countries and time zones. Each country has different holidaysand working hours as allowed by law. What should a Consultant recommend to implement these parameters with the most flexibility possible?

  A. Work Types, Resource Availabilities, and Operating Hours

  B. Service Territories, Resource Capacity, and Business Hours

  C. Service Territories, Operating Hours, and Resource Absences

  D. Skills, Operating Hours, Time Slots, and Holidays.

  Correct Answer: C

• Question 86:

  Universal Containers wants to limit their Technicians' view of Work Orders and Service Appointments in the Salesforce Field Service mobile app.

  What should a Consultant recommend to control their Technicians' view?

  A. Mini-Page Layouts

  B. Page Layouts

  C. Visualforce Pages

  D. Field Sets

  Correct Answer: B

• Question 87:

  Universal containers (UC) wants to schedule work orders only if technicians have the necessary qualifications to complete the designated work. In which two ways can UC achieve this Choose 2 answers

  A. Leverage the match skills work rule when scheduling appointments

  B. Create skills that relate to qualifications from setup and assign them to a service resource

  C. Leverage the match skills scheduling policy when scheduling appointments

  D. Create skills that relate to qualifications from the skills tab end assign them to a service resource

  Correct Answer: AB

• Question 88:

  Universal Containers has enabled FieldService Lightning and is looking to enable Entitlements for Work Orders. What should a Consultant take into consideration?

  A. Managing page layouts and milestone trackers can be done in salesforce1.

  B. Creating Entitlements for Cases and Work Orders must be separated.

  C. Managing page layouts and validation rules can be done in Salesforce Lightning.

  D. Creating Entitlements for Work Orders requires Lightning to be enabled.

  Correct Answer: B

• Question 89:

  Universal Containers has installed base equipment that requires specific expertise to install or decommission. Additionally, the effort can vary significantly based on equipment type. What solution should a Consultant recommend to efficiently manage installation and decommission work?

  A. Validation Rules and Work Types

  B. Work Types and Skill Requirements

  C. Milestones and Service Appointments

  D. Skill Requirements and Entitlements

  Correct Answer: A

• Question 90:

  Universal Containers wants theirTechnicians to record an Asset Number using a barcode scanner when completing Work Orders. What field types should be configured to capture this information?

  A. Barcode

  B. Formula

  C. Text

  D. Number

  Correct Answer: C