Salesforce Salesforce Certifications SALES-CLOUD-CONSULTANT Questions & Answers

• Question 1:

  Cloud Kicks (CK) recently went live with Sales Cloud. Management at CK wants to determine whether Sales Cloud is being used appropriately and whether it is being kept up to date. They want to justify the costs for future implementation phases.

  What should a consultant recommend to meet the requirement?

  A. Validation Rules for key Opportunity fields

  B. Screen flows for new business Opportunities

  C. Data Quality Analysis Dashboards from the AppExchange

  D. Set Up Audit Trail for monitoring changes

  Correct Answer: D

• Question 2:

  Cloud Kicks has a large remote sales department working in many different locations. Management wants greater visibility into the opportunities in progress with their respective teams. They also want to receive email alerts when opportunities reach key metrics (e.g., stage progression) or a high probability. However, they want to control the frequency of their email alerts.

  Which solution should a consultant recommend?

  A. Configure Outlook Integration email settings to control alert frequency.

  B. Define a workflow rule and email task that is triggered when the stage is updated to new values.

  C. Create a report filtering for the desired criteria, and allow managers to subscribe to the report.

  D. Subscribe to Chatter Feed Tracking to receive updates for the key metrics.

  Correct Answer: A

• Question 3:

  Sales reps at Universal Containers (UC) want to know when a customer or prospect Contact opens an email they sent so they can follow up with the Contact shortly afterward. Which tool should a consultant recommend to meet the requirement?

  A. Outlook Desktop Integration

  B. Einstein Activity Capture

  C. High Velocity Sales

  D. Salesforce Inbox

  Correct Answer: B

• Question 4:

  Cloud Kicks wants to utilize Opportunities to report and track subscriptions to its Shoe of the Month club. Subscribers can make a single payment or pay weekly, monthly, or quarterly. Which solution should the consultant recommend to meet the requirement?

  A. Implement contracts with a lookup to the Opportunity object.

  B. Enable schedules on the Product object.

  C. Configure assets with a lookup to the Opportunity object.

  D. Activate schedules on the Opportunity object.

  Correct Answer: B

• Question 5:

  Management at Universal Containers wants to identify duplicate leads in its org so marketing reps can clear them up later. Which two approaches should a consultant recommend to prepare leads for the marketing reps? (Choose two.)

  A. Give users access to duplicate record sets.

  B. Create a validation rule to find duplicates.

  C. Run a duplicate job with a matching rule.

  D. Create a formula field on Lead for duplicates.

  Correct Answer: CD

• Question 6:

  Cloud Kicks uses an external enterprise resource planning (ERP) application to process its orders. This ERF application reads to receive data about opportunities when the opportunity closes. Which two solutions should the consultant recommend? (Choose two.)

  A. Connected app

  B. Outbound Message with Trigger Flow

  C. Single sign-on

  D. REST callout

  Correct Answer: BD

• Question 7:

  Universal Containers (UC) has established Sales Ops teams. As part of the sales process, Tasks are used to track all customer interactions. UC wants any available Sales Ops team member to handle these Tasks as soon as possible. Which Salesforce functionality should the consultant recommend to meet the requirement?

  A. Create Opportunity Teams to manage Tasks.

  B. Leave the Task's `Assigned To' field blank.

  C. Use Flow to create a Task for each team member.

  D. Assign Tasks to a queue to share work efficiently.

  Correct Answer: D

• Question 8:

  Each product engineer at Cloud Kicks supports a specific product line. There are three product lines. Sales reps sell all of the company's product lines. Sales management wants the appropriate product engineer automatically assigned to any new Opportunity for their particular product line with Read-Only rights.

  What are two actions the consultant can take to meet the requirement? (Choose two.)

  A. Manually assign each product engineer based on the opportunity product line.

  B. Enable Default Opportunity Teams for the opportunity.

  C. Create criteria-based opportunity sharing rules for each product line.

  D. Enable Default Account Teams for each product line.

  Correct Answer: AD

• Question 9:

  The sales director at Cloud Kicks wants to prevent users from viewing each other's Opportunities but wants them to check to see that the Account already exists prior to creating a new Account. Which organization-wide default should the consultant recommend?

  A. Set Account to Public Read Only and use a criteria-based sharing rule on opportunity.

  B. Set Account to Public Read Only, and Opportunity to Private.

  C. Set Account and Opportunity to Public Read Only.

  D. Set Account and Opportunity to Private.

  Correct Answer: A

• Question 10:

  A consultant is implementing a new Sales Cloud instance for Cloud Kicks (CK) that has a public sharing model for Accounts. Different sales reps own local Accounts that create a multi-level Account Hierarchy. CK needs to see the total number of closed won opportunities and the revenue value for all Accounts in the hierarchy when viewing a parent Account.

  Which recommendation meets this requirement?

  A. Create a Roll-Up Summary field on the parent Account with the total value of won Opportunities from the child Accounts.

  B. Configure an after-save Flow to update a custom field on the parent Account with the total value of won Opportunities from the child Accounts.

  C. Use the View Account Hierarchy option and include a custom Roll-Up Summary field with the total value of won Opportunities in the displayed columns.

  D. Create a Workflow Rule to update the custom field on the parent Account with the total value of won Opportunities from the child Accounts.

  Correct Answer: B