Universal Containers' customer service technicians need to access the following information while at a customer site complete the service call: - Customer order history - Level of contracted support - List of replaceable parts. Which system can Salesforce integrate with to retrieve this information and makes it available to technicians in the field?
A. An enterprise resource planning system
B. A workforce management system
C. A third-party mobile application platform
D. A knowledge management system
Historically, UC has sold to shipping department contacts within its customer and prospect accounts. It recently launched a new product line that will appeal to operations department contacts. What data enrichment can Data.com provide UC to expand its sales network? Choose 2 answers
A. Add operations leads and opportunities
B. Append qualification scores to operations leads
C. Add new operations prospect accounts
Universal containers recently completed the implementation of a new sales cloud solution. The stakeholder committee believes that the user adoption is best measured by the number of daily logins. What other measures of sales uses adoption should be considered? Choose 2 answers
A. Number of neglected opportunities over time by role
B. Number of reports exported to excel for analysis
C. Overall effectiveness of mass email campaigns
D. Completeness of records entered into the new system
Universal Containers uses Products in Salesforce and has a private security model. The product Management employees do NOT have access to all opportunities but want to track the performance of a new product after it is launched. What should a consultant recommend to allow the product management employees to track the performance of the product.
A. Create a trigger to set the product manager as owner for opportunities on the new product.
B. Create a trigger to add the product management team to the sales team of relevant opportunities.
C. Create a criteria-based sharing rule to add the product management team to relevant opportunities.
D. Create a new product and add it to the price book with the product manager as an owner.
UC sells to a customer segment that has dozens of daily order and payment transactions. These customers have low credit limits which are closely monitored. At the time orders are accepted, management wants to check the customers available credit in Salesforce using information sourced from a third-party cloud application. What approach should a consultant recommend for this credit system Integration?
A. Create a web service using Apex to retrieve credit balances as needed.
B. Create a scheduled batch using Apex to retrieve credit balances each night.
C. Create a data mapping in Data Loader for periodic manual credit uploads.
D. Create a daily job using the custom object import wizard to retrieve credit balances.
Universal Containers sells two product lines that each use a distinct selling methodology. Additionally, each product line captures different information that is used to sell the products. What should a consultant recommend to support selling
the two product lines?
A. Create two page layouts and two sales processes; assign them to the respective product lines to collect relevant information.
B. Create two page layouts, one opportunity record type, and one workflow rule to assign the correct page layout to the record type.
C. Create one page layout, two sales processes, and validation rules to capture relevant opportunity information.
D. Create two sales processes and two page layouts; assign them to two different opportunity record types for each product line.
A Regional Sales Manager's (RSM) direct reports are frequently added as sales team members for other sales representatives' opportunities. Which report view filter should be applied to a pipeline report to display all of the opportunities for which the RSM's direct reports are involved?
A. My team-selling opportunities
B. My team's opportunities
C. My team-selling and my opportunities
D. My team's team-selling and their opportunities
Universal Containers has enabled Social Accounts and contacts. When a sales representative accesses a contact within salesforce, the representative is unable to see detailed information from the contacts Facebook profile (e.g. contacts wall postings). What is preventing the sales representative from accessing detailed information on the contacts Facebook page?
A. The link to the Facebook profile is not configured with the administrator password to access detailed information
B. Universal Containers must purchase the Facebook license to access public information for its users
C. The fields configured by Universal Containers administrator on the contact page layout are missing
D. The information shown is based on the sales representative's connection level with the contact on Facebook.
What is the capability of Data.com Clean? Choose 3 answers
A. Accounts must be cleaned before cleaning contacts, but leads may be cleaned either before or after cleaning accounts
B. Data.com can be configured to run automated clean jobs to flag field differences and automatically fill u blank fields
C. Individual records can be manually compared side-by-side with matched Data.com records and updated u field-by-field.
D. Accounts, contact, and lead records can be selected from a list and cleaned all at once.
Cloud Kicks has a multi-phase selling process where every sales stage corresponds with a phase in the process. The first phase is preliminary qualification, where Opportunities should not contribute to Cloud Kicks' forecast.
Which two actions should be taken to ensure that Opportunities do not contribute to Cloud Kicks' forecast during the first stage? Choose 2 answers
A. Assign 0% probability to the first sales stage.
B. Configure the first stage with the omitted forecast category.
C. Override the forecast to be SO for first stage Opportunities.
D. Require sales staff to enter 0% for the Opportunity probability.
E. Require sales staff to enter $0 for the Opportunity amount.
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