What are two considerations for enabling multiple currencies at Cloud Kicks? Choose 2 answers
A. The primary currencyis automatically displayed in parentheses when using multi- currency.
B. Accounts, Opportunities, Leads, Cases, and Opportunity Product Schedules support multi-currency reporting.
C. When multi-currency is enabled, changes to exchange rates update the converted amount on all records except closed opportunities.
D. The multi-currency enablement process is irreversible.
Cloud Kickshas configured Einstein Activity Capture (EAC) for email and is waiting to deploy it. In the meantime, a consultant is preparing training to help end users get up to speed on the product.
Which two points should the consultant include in the training information? Choose 2 answers
A. Users can choose to show emails added via EAC in the Related Lists activities view.
B. Users must connect an email account to Salesforce and agree to terms before they can send emails in Lightning.
C. Users can set their Excluded Addresses list which takes priority over the global Excluded Addresses list.
D. Users can share individual emails or make them private.
The Cloud Kicks team needs to quickly look up contacts, accounts, and opportunities andeasily log calls from their mobile phones. Due to limited coverage in certain geographic areas, the team wants access to customer information while out of the office and when they are without an internet connection.
Which two steps should the consultant recommend? Choose 2 answers
A. Enable Salesforce Inbox.
B. Enable caching and Offline Edit.
C. Enable Mobile SDK.
D. Download the Salesforce mobile app.
Northern Trail Outfitters (WTO) wants to share revenue from opportunities with multiple reps. A consultant recommends using opportunity splits.
Which two prerequisites should be considered before splits are enabled? Choose 2 answers
A. Add customized split types before enabling splits.
B. Resolve any inactive currencies prior to enabling splits.
C. Transfer opportunities owned by Inactive users to active users.
D. Enable opportunity teams and add the opportunity owner as a team member.
Universal Containers (UC) has launched Salesforce Chat and staffed its contact center with agents to chat with website visitors who ask questions aboutcommercial containers. When UC used to outsource its contact center work, reports from the vendor showed that about 15% of chat conversations would result in a new lead. Management wants better visibility into Chat's influence on lead creation in order tocontinue the program.
How can the consultant provide the insights UC needs to justify using Chat with internal contact center staff?
A. Install the Chat (Live Agent) Dashboard package from the AppExchange. Add a chart to the dashboard to show the number ofagent chats associated to new leads compared to the total number of agent chats for the period.
B. Add a custom field on the Chat Transcript object so agents can check a checkbox when a conversation results in a new lead. Create a report using the customfield.
C. Create a lead report that identifies the number of new leads with the lead source "Chat".
D. Ask the marketing department to provide the program with Google Analytics data for the commercial containers web pages.
A consultant has been tasked with analyzing the way sates reps use Salesforce to work a deal from inception to close, and then presenting this information to management. What should the consultant utilize to present the information?
A. Sales Architecture Map
B. Business Process Map
C. System Landscape Diagram
D. Entity Relationship Diagram
The sales manager at Cloud Kicks has askeda consultant to create a report to track when opportunities reach a certain stage with an amount equal to $100,000. The consultant saves the report to the Big Deals folder, which is a subfolder of the Sales Team folder. The Sales Manager role has View access to the Sales Team folder. The sales manager wants to subscribe to the report.
Which permission does the sales manager need to subscribe to the report created by the consultant?
A. Subscribe to Reports permission
B. Subscribe to Reports: Set Running User permission
C. Subscribe to Reports: Add Recipients permission
D. Subscribe to Reports: Run Reports permission
Prospects at Cloud Kicks are exposed to many different marketing activities. In most cases, a combination of several different activities result in a successful sale. How should the consultant configure Salesforce to track whichmarketing activities influenced the customer to make a purchase?
A. Implement Customizable Campaign Influence.
B. Create a junction object between Campaign and Opportunity.
C. Use Surveys to request the information from the customer.
D. Make the Primary Campaign Source required.
Cloud Kicks (CK) has recently implemented Sales Cloud. CK wants to be able to forecast the number of shoes itsells to better coordinate with the logistics department to fulfill orders. Which three options should a consultant recommend CK implement to accomplish this? Choose 3 answers
A. Opportunity Quantity
B. Collaborative Forecasts
C. Forecast Types
D. A custom field
E. Product Revenue Schedules
Cloud Kicks is implementing Sales Cloud and has asked a consultant to create an architecture diagram of the system. Which stage of the project lifecycle does this fall under?
A. Plan
B. Document
C. Test
D. Design
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