Salesforce Salesforce Certifications SALESFORCE-CERTIFIED-ADMINISTRATOR Questions & Answers

• Question 1471:

  Cloud Kicks (CK) Is partnering with a used shoe store and second-hand bicycle emporium. CK has an automated business process it wants to run once a week to count the number of open cases related to an account.

  How should the administrator recommend automating this business process?

  A. Configure a scheduled flow m Flow Builder.

  B. Use a process to update the account when It is edited.

  C. Set up a scheduled process in Process Builder.

  D. Create a workflow rule with an outbound message.

  Correct Answer: A

• Question 1472:

  An administrator supporting a global team of Salesforce users has been asked to configure company settings.

  Which two options should the administrator configure?

  Choose 2 answers

  A. Password Policy

  B. Login Hours

  C. Currency Locale

  D. Default Language

  Correct Answer: CD

• Question 1473:

  The administrator at Cloud Kicks has a custom plckilst field on Lead, which Is missing on the Contact when leads are converted.

  Which two Items should the administrator do to make sure these values are populated? Choose 2 answers

  A. Map the pickilst field on the Lead to the Contact.

  B. Set the pickilst field to be required on the Lead object.

  C. Update the picklist value with a validation rule.

  D. Create a custom picklist field on Contact.

  Correct Answer: AD

• Question 1474:

  An administrator Installed a managed package that contains a permission set group. The permission set group that was installed Includes Delete access on several objects, and the administrator needs to prevent users in the permission set group from being able to delete records.

  What should the administrator do to control Delete access?

  A. Use a muting permission set with a permission set group to mute selected permissions.

  B. Edit the profile for the users to remove Delete access from the objects.

  C. Create a new permission set that has Delete access deselected for the objects.

  D. Create a new role that prevents Delete permissions from rolling up to the users.

  Correct Answer: A

• Question 1475:

  Northern Trail Outfitters has asked an administrator to ensure that when a contact with a title of CEO is created, the contact's account record gets updated with the CEO's name.

  Which feature should an administrator use to implement this request?

  A. Process Builder

  B. Validation Rule

  C. Workflow Rule

  D. Quick Action

  Correct Answer: A

• Question 1476:

  An analytics user at Cloud Kicks needs Read, Create, and Edit access for objects and should be restricted from deleting any records.

  What should the administrator do to meet this requirement?

  A. Create and assign a custom profile with Delete access removed for each object.

  B. Create and assign a permission set that includes Read, Create, and Edit access.

  C. Assign the standard System Administrator profile to the analytics user.

  D. Give the user View All access and assign them to the highest role in the role hierarchy.

  Correct Answer: A

• Question 1477:

  Support agents at Cloud Kicks are spending too much time finding resources to solve customer cases. The agents need a more efficient way to find documentation and similar cases from the Case page layout.

  How should an administrator meet this requirement?

  A. Use an interview flow to capture Case details.

  B. Configure Knowledge with articles and data categories.

  C. Direct users to Global Search to look for similar cases.

  D. Create a custom object to capture popular Case resolutions.

  Correct Answer: C

• Question 1478:

  Universal Containers (UC) would like to count the number of open cases associated with each Account and update the Account with this value every Friday evening. UC has several hundred open cases at any given time.

  What should the administrator use to complete this request?

  A. Use a scheduled Process Builder

  B. Use a record triggered flow.

  C. Use a scheduled flow.

  D. Use a Roll-Up Summary field on Case.

  Correct Answer: C

• Question 1479:

  The administrator at Ursa Major Solar has been asked to change the Work Item and Project custom object relationship from a master-detail to a lookup.

  Which scenario could prevent the administrator from fulfilling this requirement?

  A. A junction object is required to support the lookup.

  B. Roll-up summary fields exist on the master object.

  C. The lookup field in all the records contains a value.

  D. The lookup field is required for saving records.

  Correct Answer: B

• Question 1480:

  The administrator at Cloud Kicks has been asked to replace two old workflow rules that are doing simple field updates when a lead is created to Improve processing time.

  What tool should the administrator use to replace the workflow rules?

  A. Quick Action Flow

  B. Screen Flow

  C. Scheduled Flow

  D. Before Save Flow

  Correct Answer: D