Salesforce Salesforce Certifications SALESFORCE-CERTIFIED-ADMINISTRATOR Questions & Answers

• Question 1461:

  A team of support users at Cloud Kicks is helping inside sales reps make follow-up calls to prospects that

  filled out an interest form online.

  The team currently does not have access to the Lead object.

  Calculator

  How should an administrator provide proper access?

  A. Create a new profile

  B. Assign a new role

  C. Configure permission sets

  D. Set up Manual sharing

  Correct Answer: C

• Question 1462:

  Users at Universal Containers would like to visually see the sales stages on an Opportunity page. The administrator is configuring Path for Opportunities.

  Which is an important consideration for Path configuration?

  A. The Owner held can be edited in the Key Fields Panel.

  B. Path can include guidance and key fields for each stage.

  C. Kanban views for Path must be configured manually.

  D. Celebrations are unable to be added to a Path.

  Correct Answer: B

• Question 1463:

  Universal Containers uses a private sharing model. Account management is accomplished using teams and Accounts are owned by the sales rep. The rep reports to the regional director who then reports to the VP of sales.

  When the regional director runs reports, what records would they see with the my team's account filter?

  A. Accounts they and their subordinates own.

  B. Accounts that they are on the account team.

  C. Accounts their subordinates own.

  D. Accounts their subordinates can access.

  Correct Answer: A

• Question 1464:

  The District Sales Director at Cloud Kicks wants to share the leaderboard component on his dashboard

  with his sales team.

  What two actions should an administrator take to enable this functionality?

  Choose 2 answers

  A. Build a Reporting Snapshot

  B. Enable Opportunity Teams

  C. Turn on Chatter Feed Tracking for Dashboards

  D. Create a Chatter group for the Sales Team

  Correct Answer: AD

• Question 1465:

  An administrator at Cloud Kicks wants to deactivate a user who has left the company.

  What are two reasons that would prevent a user from being deactivated?

  Choose 2 answers

  A. The user is the highest role in the role hierarchy.

  B. The user is part of a territory hierarchy.

  C. The user is assigned in a workflow email alert.

  D. The user is in a custom hierarchy field

  Correct Answer: CD

• Question 1466:

  Northern Trail Outfitters held an event for hikers to blaze the trail for the new year. Their marketing team collected over a million new lead records to upload into Salesforce.

  What is the recommended method for uploading this data?

  A. Lightning Sync

  B. AppExchange app

  C. Data Import Wizard

  D. Data Loader

  Correct Answer: B

• Question 1467:

  Ursa Major wants to add charts to a Salesforce dashboard. What are three standard chart types that are available? Choose 3 answers

  A. Venn Diagram

  B. Bar charts

  C. Tables

  D. Heat maps

  E. Gauge charts

  Correct Answer: BCE

• Question 1468:

  Northern Trail Outfitters wants emails received from customers to generate cases automatically. How should the administrator ensure that the emails are sent to the correct queue?

  A. Create an Escalation Rule to send cases to the correct queue.

  B. Use a custom email service to set the owner of the case upon creation.

  C. Configure Email-to-Case so emails are delivered to the correct queue.

  D. Utilize a flow to Identify the correct queue and assign the case.

  Correct Answer: C

• Question 1469:

  Users at Universal Containers have reported that the related lists on the Lightning record page for Accounts are showing only four fields. They would like more fields to be visible.

  Which customization should an administrator use to allow for up to ten fields on related lists?

  A. Change the related list type to custom

  B. Change the related list type to default

  C. Change the related list type to enhanced list

  D. Change the related list type to list view

  Correct Answer: A

• Question 1470:

  North Trail Outfitters wants a backup administrator set up for their org. once the administrator is set up,

  they report that they are unable to perform any of the administrator duties

  What are two possible reasons for the access issues?

  Choose 2 answers

  A. The user was given the delegated administrator group access.

  B. The role needs to be specified on the user record

  C. The active checkbox is unchecked by default.

  D. The system Administrator profile is unavailable under the Salesforce Platform license.

  Correct Answer: BD