A virtual storage that can be used to group on criteria such as skill requirements, product categories, customer types or service levels is called a:
A. Case Queue
B. Case Assignment Rule
C. Solutions Queue
D. None of the above
Which of the statements are true for Cases:
A. Manually entering the case received from an email
B. Automatically generated by an email or website form
C. Can be assigned only automatically by rule assignment however it can be reassigned manually at later time
D. Associated to Contacts and Accounts
Record types are used to implement custom business processes by associating them to specific
A. Objects
B. Page Layouts
C. Records
D. Campaigns
How many lead assignment rules can be active at one time?
A. One
B. Two
C. Eleven
D. Twenty-three
Formula cannot reference any field that is restricted by Field level security
A. True
B. False
You have to enable the Report Builder Upgrade first to use Master Charts.
A. True
B. False
Which of the following statements are true about Import wizard?
A. You can import Accounts, contacts, leads, solutions and custom objects using the Import wizard
B. You can work with both records of data and metadata
C. When importing data file size cannot exceed 100 MB and each record in the file cannot be bigger than 400 KB
D. Standard users can import up to 50000 account or contact records per session
You delete the Custom Field Region. All data related to Region will also be deleted.
A. True
B. False
Formula fields can be converted from or to other field types.
A. True
B. False
If you change the data type from a Checkbox to a Picklist, it can cause data loss.
A. True
B. False
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