Salesforce Salesforce Certifications SALESFORCE-CERTIFIED-ADMINISTRATOR Questions & Answers

• Question 471:

  Which Sales Cloud Enhancements in Spring 11 are Automatically visible to all Administrators without any setup required?

  A. Cloud Scheduler Enhancements.

  B. Email Attachment Enhancements

  C. Activity Attachment Enhancements

  D. Email Association Enhancements.

  E. Salesforce Mobile Usage Data in Custom Report Types.

  F. Email to Salesforce Enhancements.

  Correct Answer: AE

• Question 472:

  A System Administrator followed the click path: Your Name ? Setup ? Customize ? Reports and Dashboards?

  User Interface Settings but found no option to enable the Report Builder Upgrade. Which statements could explain this scenario?

  A. Another System Administrator had already enabled it.

  B. There is no Report Builder Upgrade spring 11 just made it available to all profiles.

  C. That is not the right click path to do the upgrade.

  D. They created their Salesforce Org after the Spring 11 release. Thus there is no need for the upgrade.

  Correct Answer: AD

• Question 473:

  To minimize the number of sharing rules, use "Roles and Subordinates" over "Roles" where possible.

  A. True

  B. False

  Correct Answer: A

• Question 474:

  Which is true about Salesforce Knowledge Sidebar for the Service Cloud Console?

  A. After spring 11 release, console users automatically see a sidebar that displays titles of Salesforce Knowledge articles that may solve the case they're working on.

  B. It automatically searches and returns articles from your knowledge base that match any of the words typed in the Subject of a case.

  C. There is no such thing as Knowledge Sidebar.

  Correct Answer: B

• Question 475:

  When would you choose to build a Public Group?

  A. To simplify the number of sharing rules built or when defining folder or list view access

  Correct Answer: A

• Question 476:

  You can use the import wizard to erase existing field values. Once a custom field is deleted, can it be restored?

  A. Yes

  B. No

  Correct Answer: A

  The "recycle bin for custom fields" feature gives the administrator 45 days to restore the field and its data.

• Question 477:

  "#Error!" displays on report cells if your custom summary formula output is over 18 digits.

  A. True

  B. False

  Correct Answer: A

• Question 478:

  The standard object permissions are: (check all that apply)

  A. Read

  B. Update

  C. Create

  D. Edit

  E. Delete

  Correct Answer: ACDE

• Question 479:

  When setting up an user, the first name of the user is not required.

  A. True

  B. False

  Correct Answer: A

• Question 480:

  When you delete a case:

  A. All related events, tasks, case comments, attachments, and associated solutions are deleted

  B. All related events, tasks , case comments, and attachments are deleted.

  C. All related events, tasks, case comments, attachments, associated solutions, contacts, and accounts are deleted.

  D. Cases can never be deleted

  E. All related tasks and case comments are deleted.

  Correct Answer: B