Salesforce Salesforce Certifications USER-EXPERIENCE-DESIGNER Questions & Answers

• Question 51:

  What are Salesforce core design principles when making design decisions?

  A. Emphasis, Alignment. Consistency, Beauty

  B. Clarity, Efficiency, Consistency, Beauty

  C. Emphasis, Efficiency, Repetition, Proportion

  D. Clarity, Efficiency, Balance, Proportion

  Correct Answer: B

• Question 52:

  Universal Containers (UC) operatesworldwide with offices in more than 100 regions in 10 different countries role hierarchy to control data visibility. In the new fiscal year, UC is planned to reorganize the roles and reassign accounts owners.

  Which two point should an Architect consider in this situation?

  Choose 2 answers

  A. Using a temporary parking lot account to improve performance.

  B. Changing complex role hierarchy can cause a high level of sharing recalculation.

  C. Restricting the organization-sharing configurations to private.

  D. Replacing Account records ownerships massively can cause data skew.

  Correct Answer: BD

• Question 53:

  Cloud kicks is planning its einstein Bot implementation and has identified common issues the Bot can resolve. CK has determined thatextensive technical planning is needed for bot effectiveness and customer satisfaction

  A. Training and support for planning

  B. user interface planning

  C. deboarding planning

  D. voice and tone planning

  Correct Answer: B

• Question 54:

  Users from a small group within a salesteams have complained about an object that is often used only by them that has not been a edit to their lighting app due to small volume of users the administrator is not considering a new app for them

  Which two salesforce features should be suggested toimprove the end-user experience ?

  A. Favorite the often used object

  B. add the objects related list to the home page

  C. personalized the navigation bar

  D. create a custom component on a dashboard

  Correct Answer: CD

• Question 55:

  A UX Designer has been asked to improve Salesforce adoptionamong sales representatives at Cloud Kicks. After conducting stakeholder and user interviews, the designer finds there is no clear, consistent sales process.

  What should the designer do next?

  A. Tell the customer they need to improve operations before anywork can be done.

  B. Log the findings and move forward with presenting possible solutions.

  C. Recommend Field Level Validation to ensure users are entering the correct data.

  D. Conduct a workshop with stakeholders to align on the current state and build consensus.

  Correct Answer: D

• Question 56:

  How would a UX Designer Differentiate between voice and tone?

  A. Voice reflects the expression and tone is the way one designs.

  B. Voice reflects the character and tone is one's strength.

  C. Voice reflects the frequency and tone is one's pitch.

  D. Voice reflects the personality and tone is the way one speaks.

  Correct Answer: A

• Question 57:

  Service agents are complaining that the newcustom object to track reservation has too many fields and is duttering their layouts. All of the fields are necessary, but they would like to display fields and sections of the record as individual components on the page layout with visibility dependingon where they are in the reservation process.

  Which feature should be recommended?

  A. AppExchange Apps

  B. Dynamic Forms

  C. Process Builder

  D. In-App Prompts

  Correct Answer: B

• Question 58:

  A UX Designer at Cloud Kicks has the requirements and some user scenarios but wants to test how a new feature will be received by the user. What should the designer create and showto the user to test the content and structure of the new feature?

  A. Wireframe Prototype

  B. Heuristic Review

  C. Dairy Study

  D. Task Analysis

  Correct Answer: A

• Question 59:

  Cloud Kicks (CK) is incorporating Relationship Design principle into its business model and customer offerings wherever possible. Choose3 answers

  A. Prioritizing Innovation over copying the competition

  B. Releasing Salesforce updates in managed packages over unmanaged packages

  C. Reframing products in terms of user value over features and functions

  D. Prioritize engagement number of impressions

  E. Uncovering customer needs over broadcasting product benefits

  Correct Answer: ACD

• Question 60:

  Cloud Kicks wants to create an external facing site where users can:

  1.

  Manage and submit cases via the web.

  2.

  Browse and search Knowledge Base articles.

  3.

  Contact Support via lice chat.

  Which cloud should be used to design an appropriate solution for CK's users?

  A. Experience Cloud

  B. Sales Cloud

  C. Marketing Cloud

  D. Service Cloud

  Correct Answer: D