Salesforce Salesforce Certifications USER-EXPERIENCE-DESIGNER Questions & Answers

• Question 71:

  Cloud Kicks' Sales team needs in-App Guidance for key functions and processes so they can maximum their time.

  In which three ways should a UX Designer customize the Salesforce Help Menu to meet this request/

  Choose 3 answers

  A. Provide the user with a site map of all the content.

  B. Add links to printable tipsheets or training videos.

  C. Create a just-in-time pop-up content based on new feature rollouts.

  D. Provide access to specific Trailhead or MyTrailhead content.

  E. Add links to a company dictionary or glossary of key terms.

  Correct Answer: ACE

• Question 72:

  Cloud kicks has identified that its users are having difficulty figuring out where to look on a web pagedue to the number of design elements.

  Which three considerations should be made to improve the visual hierarchy of the page?

  Choose 3 answers

  A. Grouping proximity and common regions

  B. Scale using relative size to signal importance

  C. Continuity keep alltypeface the same size

  D. Proportion, keep all element a similar size

  E. Color and contract, saturation between the elements

  Correct Answer: ABE

• Question 73:

  A UX Designer at Cloud Kicks (CK) is going to conduct discovery phase research to understand more about the customers' purchasing habits. They are interested in remotely observing customers' buying patterns over the course of a 2 onth period.

  Which research methodology should be used?

  A. Usability Study

  B. Focus Group

  C. Diary Study

  D. Survey

  Correct Answer: A

• Question 74:

  Cloud Kicks wants to create a new service experience, increasing user satisfaction for internal and external users Both a customer community and a service console win be created.

  Which tool should a UX Designer use to document user goals, common tasks, and pain points?

  A. Storyboards

  B. Wireframes

  C. User Personas

  D. User Journeys

  Correct Answer: C

• Question 75:

  Cloud Kicks (CK) has finished conducting research and has synthesized the findings. CK now plans to collaboratively redesign services with stakeholders to address issues uncovered in the study.

  Which process should be used?

  A. Service-Blueprinting Workshop

  B. Management Committee Meeting

  C. Pitch Session

  D. Service Usability Testing

  Correct Answer: A

• Question 76:

  A UX Designer is using the human-centered design approach to redesign a portal that medical staff use to report on patient demographics.

  Which activity should come first in the process?

  A. Observing the medical staff while they use their existing portal

  B. Estimating the cost to complete development of the portal

  C. Writing technical requirements for how the portal should function

  D. Designing a mockup of how the new portal will look

  Correct Answer: A

  The first activity in the process when using a human-centered design approach to redesign a portal that medical staff use to report on patient demographics should be observing the medical staff while they use their existing portal. This is a critical step in the process, as it helps to identify user needs, preferences, and behaviors so that the design of the new portal can be tailored to meet their specific needs. Observing the medical staff while they use the portal will help to identify any existing problems and highlight areas where the portal can be improved. This can include issues with usability, functionality, and accessibility. Additionally, observing how the medical staff interact with the portal can help to identify any potential areas of improvement and uncover any hidden requirements or user needs. References:

  [1] https://www.salesforce.com/blog/2019/02/human-centered- design.html

  [2] https://uxplanet.org/human-centered-design-process- 3d3d3f9a50db

  [3] https://uxdesign.cc/human-centered-design-for-ux-designers- d4f0e741b9a9

• Question 77:

  What are two benefits of inclusive design? Choose 2 answers

  A. Removing the need for 508 compliance

  B. Extending access to more users

  C. Reducing friction for users in achieving their goals

  D. Tailoring a solution to one type of user

  Correct Answer: BC

  Inclusive design is a practice of designing products, services, and experiences that are accessible and usable for as many people as possible, regardless of ability, age, gender, race, language, or culture. By incorporating inclusive design practices, you can extend access to more users and reduce friction for users in achieving their goals. Salesforce provides more information on the benefits of inclusive design here: https://www.salesforce.com/blog/2020/11/what-is-inclusivedesign.html.

• Question 78:

  A UX Designer presents a creative design approach to solving end-user problems, beginning with identifying their needs and ending with creating solutions that meet those needs. Which approach is being followed?

  A. Salesforce Declarative Design

  B. Digital Declarative Design

  C. Human-Centered Design

  D. User Interface Design

  Correct Answer: A

• Question 79:

  When designing a custom component that includes this clickable icon in a Lookup field:

  What should be used as the alternative (alt) text?

  A. Image of a search button

  B. Search

  C. Search button

  D. Image of a magnifying glass

  Correct Answer: D

• Question 80:

  Which two UX design principles are key to creating excellent mobile user experiences? Choose 2 answers

  A. Removal of all images for faster load times

  B. Increase the need for typing with the onscreen keyboard

  C. Consistency. across device experiences

  D. Prioritization of content and UI elements on the screen

  Correct Answer: CD