Oracle Oracle Certifications 1Z0-219 Questions & Answers

• Question 11:

  Which statement is true about access to views and data?

  A. Users with the same responsibility have the same view and data access.

  B. View access for a responsibility in one organization will be different in another organization.

  C. View access and data access are completely independent of one another.

  D. User ID, position, and responsibility control access to data.

  Correct Answer: C

• Question 12:

  Business analysts must be able to use Siebel Workflow to automate business rules. Which type of workflow step would you use to reuse a previously defined workflow process?

  A. Siebel Operation

  B. Business Service

  C. User Interact

  D. Sub Process

  Correct Answer: D

• Question 13:

  When determining how to best control access to data, the business analyst must have an understanding of the differences between master data and customer data. What are the examples of master data? (choose two)

  A. Literature

  B. Products

  C. Contacts

  D. Accounts

  Correct Answer: AB

  Reference: http://docs.oracle.com/cd/E05553_01/books/eSales/eSalesCreatManagProdCat2.html

• Question 14:

  A business analyst must understand the integration options available to identify the most appropriate solution for the customer.

  Your customer has a large number of systems that need to be integrated with one another. They have been struggling with their integration because all of the systems have slightly different data structures. Now they are adding Siebel applications to their enterprise and are becoming overwhelmed with the challenge of integrating all of their systems. Which solution would you recommend to your customer?

  A. Use EAI to bring all of the data from all of the systems into the Siebel application.

  B. Use an Integration Server to connect the systems.

  C. Create a peer to peer connection between each system.

  D. Run a batch process every night to get all data into the Siebel application and then peer-to-peer to all other systems.

  Correct Answer: A

• Question 15:

  When does data get written to the Siebel database during Task execution using the Siebel task UI?

  A. at the end of each step in the task

  B. when the user clicks the Save button

  C. when the user pauses the task

  D. when the user clicks the Submit button

  Correct Answer: D

  Reference: http://dream2real.weebly.com/uploads/6/1/3/9/6139766/39_the_task_ui.pdf (slide 13)

• Question 16:

  An agent working in a call center receives a call for a request for service. The agent authenticates the caller and captures the details of the request. She records that the calls was received from Joanne Smith who is a nurse from Dr. Jones's office. She is calling to inquire about a status of a medical claim that was submitted by Dr. Jones's office. Select the three business entities that would be required to support this business process.

  A. Contact

  B. Quote

  C. Activity

  D. Service Request

  E. Opportunity

  Correct Answer: ADE

• Question 17:

  Which Siebel business entity represents people with whom you do business?

  A. Contact

  B. Opportunity

  C. User

  D. Account

  Correct Answer: A

• Question 18:

  Which statement is false about divisions?

  A. Divisions belong to organizations and have no direct effect on visibility.

  B. To implement Siebel Business applications, you must create at least one new division.

  C. A division is automatically created when you create an organization.

  D. The administrator cannot delete a division once it is created.

  E. An organization can contain multiple divisions.

  Correct Answer: A

  Reference: http://docs.oracle.com/cd/B40099_02/books/Secur/Secur_AccessControl18.html (second paragraph)

• Question 19:

  Which object is the parent object in the object type hierarchy?

  A. Applet User Prop

  B. List

  C. Applet

  D. List Column

  E. List Locale

  Correct Answer: C

  Reference: http://docs.oracle.com/cd/B40099_02/books/ConfigApps/ConfigApps_OverviewArch2.html

• Question 20:

  Customer Adaptive Forecasting is a new feature that:

  A. allows sales representatives to roll up and submit forecasts to managers outside of their reporting hierarchy

  B. allows sales managers to view forecasts from cross-functional teams across organizations

  C. allows sales managers to roll up and submit forecasts to managers inside of their reporting hierarchy

  D. both A and B

  E. both A and C

  Correct Answer: D

  Reference: http://docs.oracle.com/cd/E16348_01/books/Forecast/Forecast_Setup20.html (first two bulleted points on the page)